Guest Experience Coordinator

Guest Experience Coordinator

National Corporate Housing | Home, Wherever You Are

National Corporate Housing is seeking a service-oriented Guest Experience Coordinator to deliver an exceptional experience for our residents before, during, and after their stay. This role includes coordinating apartment readiness, supporting guests in real time, and ensuring each move-in and move-out is seamless. The ideal candidate is organized, dependable, and passionate about going above and beyond for customers.

At National, we don’t just provide housing, we create home-like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we’re a trusted leader in customized corporate housing and 360-degree services that make transitions seamless.

Expectations for Success:

• Deliver an outstanding guest experience by serving as the go-to contact throughout the resident’s stay
• Respond to guest needs promptly, with compassion, care and understanding.
• Document and escalate any issues, damages, or concerns in a timely manner
• Coordinate with vendors for furniture and service deliveries, pickups, and installations.
• Focus on the details to ensure a high degree of accuracy.
• Recommend best practices to help drive guest satisfaction and operational efficiency.

What Makes This Role Unique?

• Dynamic work, no two days are the same
• Direct influence on guest satisfaction and company reputation.
• Join a collaborative and supportive local team
• Exercise sound judgment in resolving operational issues and coordinating cross-functional resources.
• Ensure operational consistency in meeting National Corporate Housing quality standards while balancing multiple priorities in a fast-paced environment.

Who You Are:

• A personable self-starter with strong communication skills
• A “whatever it takes” attitude toward providing the ultimate guest experience
• A reliable team player who thrives in a fast-paced, flexible environment
• Familiar with basic computer programs (Microsoft Office, Outlook, etc.)
• High school diploma or GED required; must be at least 18 years old

Benefits:

• Competitive Base Salary
  
  • $21.51- $27.17/hour
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)
• National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.

Additional Information:

Fair Labor Standards Act (FLSA): Non-Exempt

Will not provide assistance with relocation costs

National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.