Coordinator 1

Business Guest Credential Manager

Join our dynamic team dedicated to managing the end-to-end Business Guest credential process. As the main point of contact for Business Guests and stakeholders, you'll play a crucial role in onboarding, offboarding, credential renewals, and more. Your work will be highly task-oriented and focused on keeping processes organized and running smoothly.

A typical day in the role includes:

• Managing the end-to-end process for business guest credentials, serving as the principal contact for inquiries and email correspondence.
• Acting as the point of contact for all business guest questions and supporting the relationship with Business Guests, Managers, Stakeholders, and Business Admins.
• Handling requests, responding to emails, and tracking the list of business guests.
• Coordinating onboarding and offboarding processes, including device requests and returns.
• Assisting business guests with access or IT issues during onboarding.
• Managing additional basic business guest needs as they arise.
• Supporting additional credential management and ad hoc requests when necessary.

Candidate requirements include:

• Prior administrative or business support experience, particularly in structured, process-driven environments.
• Experience in a large corporate or technology environment is preferred.
• Proficiency with 365 tools, including Outlook, Teams, Excel, and PowerPoint.
• Strong organizational skills, discretion, and consistent follow-through in managing requests and confidential information.
• Excellent written and verbal communication skills, with the ability to serve as a point of contact for multiple stakeholders.
• Ability to work independently in a fully remote, task-oriented environment while maintaining a consistent working schedule.
• Experience with onboarding/offboarding, credential or access management, request tracking, and stakeholder coordination is beneficial.
• Coordinate device requests and returns as needed and maintain appropriate tracking of related requests.
• Relevant experience is more valuable for this role than a degree.

Performance measurement includes:

• Consistent, predictable execution with strong visibility across stakeholders.
• Reduced need for follow-up through proactive communication and coordination.
• Established trust through reliability, judgment, and operational excellence.

Ideal candidate background includes:

• 2 years of administrative or business support experience.
• Proficient in 365 tools (Outlook, Teams, Excel, PowerPoint).
• High level of discretion, strong organizational skills, and consistent follow-through.
• Proactively manage inbox and communications to maintain responsiveness and efficiency.

Top 3 must-have skills include:

• Communication & Collaboration: Facilitate cross-functional communication, coordinate with stakeholders, document and share information effectively, and support team alignment across organizations.
• Project & Task Coordination: Manage timelines, track deliverables, coordinate stakeholders, and ensure projects stay on schedule.
• 365 & Data Management: Proficiency in Outlook, Excel, Teams, SharePoint, and PowerPoint, including reporting, data tracking, and document management.