Administrative Assistant

With distribution centers nationwide, McNICHOLS is the leading and trusted supplier of metal products including perforated, grating, mesh, expanded, and designer metals. Our products are used in applications all around you, helping to shape architectural designs, entertainment venues, and more. Family-founded and customer obsessed, we have a purpose driven team inspired to support our customers in building America.


We have an exciting opportunity for an Administrative Assistantto join our team. This position provides organized, responsive administrative support to daily branch and operations activities. Coordinates communications, maintains accurate order and work-order documentation, supports shipping and delivery processes, assists customers and visitors, and helps teams resolve routine status, paperwork, and scheduling needs.

This role requires someone who is comfortable working in both an office setting and on the warehouse floor, as they will regularly gather and deliver information between the two environments.

Responsibilities:

• Greet customers, drivers, vendors, and visitors; answer routine questions; route requests promptly; and provide professional front-line service.
• Monitor shared inboxes and phone lines, prepare routine reports and updates.
• Follow up with internal teams, carriers, vendors, and customers.
• Enter and maintain accurate notes, dates, purchase-order details, carrier information, backorder status, and other approved changes in company systems.
• Coordinate carrier calls, pickups, and related shipping documentation.
• Research order status; identify discrepancies or delays.
• Work closely with Sales, Operations, Shipping, Fabrication, Receiving, Accounting, and other support teams to keep work moving and information current.
• Assist with mail, supplies, filing, branch events, returned items, data entry, and other routine administrative needs as assigned.
• Follow established procedures, verify information before processing, maintain organized records, and escalate exceptions involving transactions, material, payments, or compliance documents.

Qualifications:

• One or more years of administrative, customer service, office, logistics, manufacturing, distribution, or related support experience preferred.
• Working knowledge of Microsoft Outlook, Excel, Word, PDF tools, shared inboxes, and business systems; ability to learn order-management and operations platforms.
• Clear and professional written and verbal communication skills, with the judgment to route urgent or sensitive matters appropriately.
• Ability to manage frequent interruptions, prioritize multiple requests, maintain details, meet deadlines, and follow tasks through completion.
• Professional, dependable, collaborative, and comfortable interacting with customers, drivers, vendors, and employees at all levels.

At McNICHOLS we reward our team with quarterly incentives, great health and wellness benefits, generous 401k matching, 15 days of PTO, as well as 100% company paid life insurance, disability, wellness, and financial health benefits.


Join McNICHOLS - Where Inspired People and Inspired Service are our mission. Visit us at mcnichols.com/careers to learn more!