IT Support Specialist

Job Description

Job Description

The Opportunity

Bellwether Technology is an established IT Managed Service Provider located in the New Orleans area, serving businesses of all sizes and industries for over 40 years. We deliver strategic IT support that helps our clients operate efficiently and grow with confidence. Our employee-centric culture is the foundation of our success and has earned Bellwether recognition as a Top Workplace by The Times-Picayune and New Orleans Advocate year after year, based entirely on employee feedback.

We are seeking an IT Support Specialist to join our growing technical team. This role is a key part of Bellwether’s client experience, providing day-to-day technical support through a mix of Service Desk work, onsite client support, and field deployments. You will be on the front lines of troubleshooting, customer service, and solution delivery.

This role is ideal for a technically curious problem-solver who enjoys helping people, learning new environments, and making technology work smoothly for end users.

The Ideal Candidate

The ideal candidate is customer-focused, dependable, and technically capable. You enjoy solving problems, working directly with users, and seeing issues through to resolution. You are comfortable explaining technical concepts to non-technical users and understand the importance of clear communication and follow-up.

You work well in a team environment, manage your time effectively, and are not afraid to ask questions or escalate issues when needed. You take pride in providing high-quality support and contributing to a positive client experience.

Your Daily Impact

• Provide technical support for incoming incidents and service requests related to hardware, software, and applications
• Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of-business applications
• Perform workstation and tablet deployments, including setup, configuration, and installation
• Create, update, and manage service tickets, ensuring accurate documentation and timely resolution
• Escalate issues to internal teams, vendors, or third-party providers as appropriate
• Work directly with users to gather information, clarify issues, and set clear expectations
• Perform Active Directory user management tasks
• Provide onsite client support and assist with field deployments as needed
• Collaborate with teammates to meet service delivery goals and client needs
• Identify and report client concerns or recurring issues to management

Measuring Your Success

• Support tickets are resolved accurately, efficiently, and documented clearly
• Clients feel supported, informed, and satisfied with their service experience
• Issues are escalated appropriately with strong communication and follow-through
• Deployments and onsite visits are completed smoothly and professionally
• Team members can rely on your consistency, teamwork, and technical growth

Growth Opportunities

Bellwether is committed to developing its technical talent. High-performing IT Support Specialists may grow into senior support roles, specialized technical tracks, client-dedicated support positions, or engineering pathways, depending on interest and performance.

Requirements

• Minimum of one year of experience in a technical support or IT help desk role, including internships or volunteer experience
• Working knowledge of Microsoft Windows desktop operating systems and the Microsoft Office suite
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Customer-first mindset with a collaborative, team-oriented approach
• Ability to lift and transport computers and IT equipment as needed
• Valid driver’s license, reliable transportation, and willingness to travel to client sites within the region
• Some college coursework in IT, computer science, or a related field preferred

Technical Knowledge

• Experience supporting Windows desktop environments
• Familiarity with Active Directory user management
• Exposure to Windows Server environments preferred
• Basic understanding of networking concepts including routers, switches, LAN/WAN connectivity, VPNs, and RDP
• CompTIA A+, Network+, Security+, or similar certifications preferred but not required

Compensation & Benefits

• Competitive compensation with performance-based incentives
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Certification and mileage reimbursement
• Professional development opportunities
• Company-sponsored employee events
• Friendly, business-casual work environment

Additional Information

This position may require lifting equipment up to 50 pounds, prolonged periods of sitting or standing, and travel to and from client sites.

Candidates must be legally authorized to work in the United States at the time of application and throughout employment. Sponsorship is not available.

Bellwether Technology Corporation is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.