Automotive Service Advisor

Access Ford of Corpus Christi Are you a retail professional that enjoys talking, building relationships and finding solutions that help your customer? Dealership L0256 Access Ford of Corpus Christi No Automotive experience Our industry experts will guide you through a comprehensive training period. At Access Ford we are one of over 300 Lithia dealerships nationwide. Come be a part of the automotive Industry future with the Lithia & Driveway family, a Fortune 200 company and growing fast! And with growth comes opportunity. We are committed to Growing our Company and Growing our People! What We Offer Competitive pay and incentives Service Advisor training led by Industry experts Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Responsibilities Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductible Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system Communicate additional repair and service needs to the customer based on vehicle inspection Administer the manufacturer warranty for qualifying vehicle repairs Keeping customer informed of service specials, completion times and service expenses What We Look For Experience in a customer facing role that demands a positive mindset A team player who is focused on providing exemplary customer service Basic mechanical understanding of an automobile is helpful Ability to quickly adapt to an ever-changing fast paced retail environment Acceptable driving record and a valid driver's license in your state of residence This position reports to the service manager. High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr