Business Analyst

Business Analyst
Pay: $70,000-$90,000 per year
Location: Schenectady, NY (on-site preferred; open to hybrid, in-office 3 days/week)
Experience: 3-5 years is the sweet spot


About the Role
This is a pre-sales support role, helping the sales team analyze customer needs and choose the right solution setup. The Business Analyst will work on our client's AI-driven software product, mapping the platform to business needs, working directly with customers, understanding the product and its users, and writing user stories.


No particular technical specialization is required, though prior experience with document management systems, or a large platform like Salesforce, would be a plus, since these systems are similar to our client's document management solution.


What You'll Do

• Map the platform's capabilities to prospective and current customers' business needs
• Work directly with customers to understand their requirements
• Develop a deep understanding of the product and how users interact with it
• Write clear, actionable user stories

About Our Client
Our client is a technology company that provides an AI-driven, low-code content services and automation platform. This platform helps organizations to:


Manage and Process Content

• Store and organize various types of content, including documents, audio, and video
• Apply custom validation rules to ensure data accuracy and compliance
• Use AI to automatically extract valuable data and insights from various content types, supporting better analysis and decision-making

Automate Workflows

• Build cohesive, user-friendly applications using the low-code platform to streamline operations and improve user experience
• Automate repetitive tasks, such as document processing, approvals, and task assignments, freeing up employees for more strategic work
• Integrate with various CRM platforms, document management systems, and other business applications for a seamless workflow

Leverage AI for Enhanced Capabilities

• Intelligent Content Capture: Digitize content from various sources with minimal human intervention, ensuring quality and organization
• AI-Driven Productivity Tools: Identify file types and extract valuable data using custom-trained AI models
• Predictive Analytics: Use extracted data to provide predictive analytics, helping organizations anticipate trends and make better decisions
• GenAI Chatbot: Assist users with document uploads, application navigation, and quick access to information through a generative AI-powered chatbot

In essence, our client aims to be a leading AI platform for organizations to manage, automate, and leverage their content and data for improved operational efficiency, enhanced performance, and better decision-making across various industries.


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