Concierge On-Call

Concierge On-Call

At MBK Senior Living were committed to putting people first our residentsand team members. Exceeding expectations and enriching lives drives our day-to-day. And its all powered by Yoi Shigoto a Japanese concept that translates to good quality work. Its more than a mantra. Its part of our company-wide commitment to build trust set high standards and develop potential in ourselves and others!

Whether youre looking for a flexible part-time job or the pathway to a lasting career youll find it here at MBK Senior Livingand a whole lot more! When you join the MBK Senior Living team youll enjoy:

• Impacting lives and building lasting relationships

• Executing exceptional signature programs in dining fitness wellness and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled energetic environment thats centered in hospitality and high-quality service

• Competitive salaries

• Leadership Development Live In-Person Training Virtual Training Individual & Group Trainings

All Team Members

• 401(k) retirement plan with company match up to 4%
• Employee Assistance Program (EAP) for employees and household members
• Financial and legal services
• Educational Loan Assistance & Scholarships
• Team Member Discount Programs
• Resources to support your physical emotional and financial wellness
• Free meal per shift

Additional Benefits for Full-Time Team Members

• Comprehensive Medical Dental and Vision coverage
• Multiple medical plan options including a Health Savings Account (HSA)-eligible plan with company contributions
• Flexible Spending Accounts (Healthcare and Dependent Care)
• Commuter Benefits
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
• Disability benefits (where applicable and subject to state-specific programs and eligibility requirements)
• Voluntary Accident Critical Illness and Hospital Indemnity Insurance

If youre looking for a place where you can make an impact find purpose and joy and receive the training tools and support to reach your career goals look no further apply today!

Job Description

Job Summary:

The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers team members families and professionals. Friendly professional and service-oriented the Concierge ensures that every interaction in person or by phone reflects MBKs mission and values.

Duties & Responsibilities:

• Warm Welcome & First Impressions: Greet residents families visitors and prospects with a friendly professional demeanor ensuring everyone feels seen valued and supported from the moment they arrive.
• Customer Engagement: Support sales by skillfully directing inquiries welcoming tours and creating a smooth positive experience for residents families and guests.
• Communication Hub: Answer and direct incoming calls promptly and courteously providing accurate information or connecting callers with the appropriate team member.
• Resident & Family Support: Respond to questions and requests from residents and their families offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.
• Community Coordination: Maintain knowledge of daily activities events and resident services to answer inquiries and share information proactively.
• Operational Support: Assist with administrative tasks such as logging messages distributing mail and packages and maintaining an organized and welcoming reception area.
• Safety: Maintain a safe and secure environment for staff residents and guests following established safety standards policies and procedures.
• Compliance: Understand and comply with Federal State and local regulations and company policies and procedures concerning the department.
• Teamwork: Promote a spirit of teamwork and open communication in alignment with MBK principles and core values.
• Perform other duties and special projects as assigned or requested by Lead Business Office Manager Director of Sales and Executive Director or Designee.

Education Requirements:

• High school diploma or equivalent required.

Experience Requirements (in years):

• Previous experience in customer service hospitality or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist.

Required Competencies/Licenses/Certifications:

• Must be at least 18 years of age.
• Must complete required Background clearance health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Must possess the ability to always deal tactfully and professionally with personnel residents family members and guests.
• Must possess the ability to make sound independent decisions when circumstances warrant remain calm and effectively manage stressful or emergency situations.
• Must possess exceptional interpersonal and communication skills including the ability to speak write and read English and connect with individuals of all ages and backgrounds.
• Must have a positive polished and professional demeanor with a genuine passion for helping others.
• Must possess strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Must be comfortable working with basic computer systems phone systems and office equipment.
• Ability to maintain composure and professionalism in a busy dynamic environment.

Physical Demands & Work E n viro n ment:

• Must be mobile and able to perform the physical requirements of the job including walking bending kneeling squatting pulling lifting overhead and repetitive motion.
• Ability to move intermittently throughout the workday and in the community.
• Ability to lift and carry up to 50 pounds and push up to 250 pounds as necessary.
• Ability to assist in the physical movement of residents during routine transfers and in emergency situations.
• Ability to sit and work at a computer for prolonged periods.
• Reasonable accommodations will be provided in accordance with applicable federal state and local laws.

Inspiring people creating experiences and supporting goals are just a few ways MBK Senior Living creates a positive work environment. Its how we support our team members serve our residents and achieve our pursuit to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently the company owns and operates 35 Independent Living Assisted Living and Memory Care services in senior living communities throughout the Western United States. Were proud to have been ranked among the Top 50 Best Workplaces in Aging Services by Fortune magazine and certified as a Great Place to Work by the Great Place to Work Institute since 2017.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status genetic information or other protected reason. Our company is committed to providing access equal opportunity and reasonable accommodation for qualifying individuals in employment its services programs and activities. To request reasonable accommodation contact .

Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding team members must not be considered an Excluded Party as defined by the U.S. Department of Health and Human Services any state Medicaid Programs and any additional federal and state government contract programs. If as a team member you learn that you are an Excluded Party at any time you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements: If employed at one of our senior living communities team members must continually comply with certain laws and regulations that impact the company including but not limited to as applicable state licensing regulations the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Resident Rights as defined by the U.S. Department of Health and Human Services and any other federal or state laws relating to team members professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an Excluded Party as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid addition at all times during your employment all associates must be in compliance with certain laws and regulations that affect the company including but not limited to Resident Rights HIPAA State licensing regulations and those laws relating you an associates professional license.