Provider Relations Program Manager (PPM II)

Summary King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. Position is a member of the team responsible for participating in the development, negotiation, and monitoring of contracts with public-funded substance use disorder and mental health treatment provider agencies. The role evaluates contractor performance related to treatment processes and outcomes, monitors adherence to Behavioral Health and Recovery Division (BHRD) contracts, RCWs, WACs, and other state and federal laws, and maintains relationships with behavioral health providers and cross‑system coordination. Job Duties Participate in contract development and negotiation for outpatient, residential, or specialized substance use disorder services and programs (e.g., ER, Detox, Co‑Occurring Disorder Treatment, mental health treatment). Participate in planning, policy analysis, and development. Monitor and provide technical assistance in relation to clinical, fiscal, and administrative compliance of provider agencies with BHRD contracts. Participate in provider selection through competitive bid processes. Develop contracts, amendments, exhibits, and reports. Lead or participate in compliance review teams conducting compliance and credential review processes of BHRD contractors. Provide ongoing technical assistance and/or training to contractors. Perform needs assessments, utilization and outcome data analysis, and quality improvement activities for community‑based mental health programs/services and chemical dependency treatment providers. Participate in cross‑system coordination processes and develop and evaluate formal working agreements with allied systems. Perform other related duties as assigned. Experience, Qualifications, Knowledge, Skills Strong understanding of federal, state, and local government mandates related to substance use disorder and/or mental health treatment. Demonstrated knowledge and experience with best treatment practices for substance use disorder, mental health, or co‑occurring disorder services to youth or adults. Experience gathering and analyzing data for needs assessments, outcomes reports, quality improvement recommendations, and ability to develop formal reports for professional and community audiences. Knowledge of service delivery system payment structures, utilization management strategies, and quality management practices, including those associated with behavioral health managed care. Ability to coordinate and collaborate with youth and adult provider systems and with community and professional agencies (e.g., medical, ethnic, sexual minority groups, mental health, substance use disorder, correctional or judicial agencies). Experience with provider selection processes, including development and evaluation of Requests for Proposals. Ability to work independently and as a member of a team. Professional verbal communication and writing skills. Highly developed organizational skills. Working knowledge of Word for Windows, Excel, and MS Outlook. Valid Washington State Driver's License or ability to travel within the county and state. Ability to occasionally lift files and supplies up to 10 lbs. The applicant should have a minimum of three years of experience in the areas listed below: Experience with and knowledge of the publicly funded substance use disorder and/or mental health treatment system of King County and Washington state. Experience with, and an understanding of, federal, state, and local government funding and program mandates related to substance use disorder and/or mental health treatment. Knowledge and recent experience in contract development, negotiation, budget development and management, and policy and/or program development. Knowledge and experience with contractor compliance monitoring methods and quality assurance strategies. Desired Experience, Qualifications, Knowledge, Skills Bachelor's degree in a behavioral health field. Licensure/certification as a Mental Health Professional (MHP) and/or Substance Use Disorder Professional (SUDP). Direct service experience working in either the Substance Use Disorder or Mental Health service delivery system within the State of Washington. Benefits Excellent medical, dental, and vision coverage options. Life and disability insurance. Retirement plans (pension and 457(b)). Transportation program and ORCA transit pass. 12 paid holidays each year plus two personal holidays. Generous vacation and paid sick leave. Paid parental, family and medical, and volunteer leaves. Flexible Spending Account. Wellness programs. Onsite activity centers. Employee giving program. Employee assistance programs. Flexible schedules and telecommuting options, depending on position. Training and career development programs. Equal Employment Opportunity King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. #J-18808-Ljbffr King County, WA