Pharmacy Technician (Hybrid) - Northborough, MA

Pharmacy Technician (Hybrid) - Northborough, MA

Worcester, United States of America | Full time | Office-based

A Pharmacy Technician assists the pharmacist with various aspects of order processing to dispense medications to patients as promised in an accurate, safe and efficient manner. A Pharmacy Technician plays a critical role in proving patients and providers access to medications needed.

This role is onsite at our Northborough office. Pharmacy hours are 8am-6pm, so hours are flexible within that time frame.

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. AllCare Plus Pharmacy reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Primary Responsibilities:

• Register new patients into pharmacy systems with appropriate program designations
• Type new prescription orders into the pharmacy system
• Answer in-bound calls to assister patients, providers and internal patient support services with inquiries
• Perform outbound calls to patients and providers to welcome to pharmacy and for refill prescription scheduling
• Escalate questions around medication usage and concerns to the pharmacist
• Facilitate scheduling for prescription delivery to patient or provider's office
• Maintain current patient profiles per accreditation requirements as well as State and Federal regulations and laws
• Obtain and complete prescription transfers to and from other pharmacies as needed
• Assist in prescription order requests from providers and clarification on prescriptions under the supervision of a pharmacist.
• Process scheduled order- fulfillment and facilitate the process of urgent orders to ship as promised
• Provide customers with courteous, friendly, fast and efficient service

Additional Responsibilities:

• Utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.
• Update job knowledge by participating in educational opportunities and training activities
• Work efficiently both individually and within a team to accomplish required tasks
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures

Required Qualifications:

• High School Diploma or equivalent
• Minimum one year of Pharmacy Technician or relative work experience
• RPhT Pharmacy Technician License or National (CPhT) Pharmacy Technician Certification
• CPhT position requires a minimum of twenty (20) CE hours in pharmacy-related subject matter during each two (2) year recertification cycle
• Previous data entry experience and ability to type 30wpm+

Professional Competencies:

• Business Skills and Knowledge
• General Management
• Information management
• Quality improvement
• Knowledge of the Health Care Environment
• Health Care Systems and Organizations
• The Patient's Perspective
• Communication and Relationship Management
• Relationship Management
• Communication Skills
• Professionalism