Field Service Technician III

JOB SUMMARY The Field Technician III supports the operation, troubleshooting, repair, maintenance, and field readiness of ASI's autonomous commercial landscaping and robotic equipment. This role is hands-on and field-focused, requiring strong mechanical aptitude, electrical troubleshooting ability, attention to detail, and the ability to work safely around autonomous machines, commercial mowing equipment, tools, batteries, sensors, and customer sites. This position is responsible for diagnosing equipment issues, performing repairs, validating that repairs are effective, supporting software and configuration updates using documented procedures, and communicating findings clearly to engineering, field operations, and customer-support teams. While this role may perform short functional checks or repair-verification testing, it is not primarily a dedicated test-engineering role. The focus is field service, troubleshooting, customer support, and keeping autonomous equipment operating reliably in real-world conditions. As a Level III technician, this position is expected to work independently on moderately complex field and shop assignments, troubleshoot issues with limited direction, document work clearly, and **escalate** complex technical problems appropriately. ESSENTIAL DUTIES AND RESPONSIBILITIES Perform troubleshooting, repair, maintenance, inspection, and field support for autonomous commercial landscaping equipment and related systems Diagnose mechanical, electrical, software, connectivity, sensor, battery, charging, and configuration-related issues Use documented procedures, diagnostic tools, system logs, and hands-on inspection to identify equipment problems and determine next steps Complete repairs and service work involving commercial mowing equipment, robotic platforms, sensors, wiring, connectors, batteries, computers, communication systems, and related components Perform short functional checks after repairs to confirm the machine is operating as expected Support field verification of repaired equipment by safely operating machines for limited validation runs when needed Deploy software, firmware, configuration files, or embedded software updates using documented procedures Use basic command-line or terminal workflows to navigate directories, run commands, follow deployment steps, and collect diagnostic information Collect, organize, and communicate logs, photos, videos, measurements, notes, and other evidence needed to support troubleshooting or engineering review Clearly document repair actions, test results, findings, open issues, and recommended follow-up actions Recreate machine configurations or issue conditions when needed to help engineers understand and diagnose problems Work closely with engineering, field operations, customer support, and product teams to **escalate** recurring or difficult technical issues Communicate technical results clearly through written updates, service notes, team meetings, and one-on-one discussions Coordinate daily and weekly work priorities, service needs, repair schedules, machine availability, and customer-site support activities Support equipment readiness for customer use, demonstrations, deployments, training, or internal operational needs Travel to customer sites when needed to troubleshoot, repair, validate, or recover equipment Safely operate commercial lawnmowers, autonomous equipment, power tools, hand tools, diagnostic equipment, and support vehicles Follow company, customer, and site-specific safety procedures while working in shops, outdoor environments, customer locations, and active landscaping sites Maintain tools, parts, shop areas, service equipment, and documentation in an organized and professional manner Identify recurring issues and communicate opportunities to improve product reliability, serviceability, documentation, and field-support processes Support training and onboarding of less-experienced technicians when needed Assist with inventory, parts tracking, equipment preparation, shipping, receiving, and field-service logistics as assigned ESSENTIAL EDUCATION, WORK EXPERIENCE, JOB SKILLS High school diploma or equivalent required; associate degree, technical certificate, trade-school training, or equivalent hands-on experience preferred Typically three or more years of experience in field service, equipment repair, mechanical repair, electrical troubleshooting, robotics support, commercial landscaping equipment, automotive repair, industrial maintenance, or related technical work Strong hands-on mechanical aptitude and ability to troubleshoot equipment issues in shop and field environments Experience using hand tools, power tools, diagnostic equipment, and standard repair procedures Basic understanding of electrical systems, wiring, connectors, sensors, batteries, charging systems, and electronic components Ability to safely operate or learn to operate commercial mowing equipment and autonomous robotic platforms Ability to follow detailed work instructions, service procedures, software deployment steps, and safety requirements Basic familiarity with computers, tablets, mobile applications, and digital service tools Basic familiarity with command-line or terminal environments, including navigating directories and running documented commands Strong attention to detail and ability to complete disciplined inspections, repairs, checks, and documentation Ability to diagnose problems, communicate symptoms clearly, and work with engineers or support teams to resolve technical issues Strong written and verbal communication skills Strong organizational skills and ability to coordinate work priorities, schedules, and status updates Ability to work independently while knowing when to elevate issues Ability to work safely in outdoor environments, including heat, cold, dust, noise, uneven terrain, and active customer work sites Ability to lift, carry, push, pull, bend, kneel, climb, and perform hands-on repair work as required for equipment service Valid driver's license and ability to travel to customer sites as needed PREFERRED QUALIFICATIONS Experience repairing or supporting autonomous equipment, robotics, commercial lawnmowers, landscaping equipment, agricultural equipment, construction equipment, or other mobile machinery Experience in landscaping, mowing, turf management, agronomy, grounds maintenance, weed management, or commercial outdoor operations Experience working in a field-service or customer-site support role Experience performing robot, QA, software-release, or equipment validation checks Familiarity with CI/CD workflows, integration testing, automated test pipelines, or test automation concepts Experience deploying software, firmware, or configuration updates to machines or embedded systems Experience collecting logs, reproducing technical issues, and communicating findings to engineering teams Experience with mobile apps, web apps, fleet-management tools, or connected equipment platforms Experience working with batteries, chargers, electric motors, sensors, GPS/GNSS, cameras, LiDAR, communication systems, or embedded computing hardware Experience reading work instructions, service manuals, engineering drawings, wiring diagrams, or troubleshooting guides Experience working in small teams under tight deadlines Prior leadership, shift-lead, trainer, or informal team-lead experience with technicians or field personnel BENEFITS ASI offers a comprehensive benefits package, including: 401k with employer match Generous HSA contribution Employee Stock Ownership Plan PTO, paid holidays, and flextime ASI covers 90% of employee medical plan costs At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding nondiscrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process. This is a full-time employment opportunity. Your employment with ASI will be "at will," meaning that either you or ASI may terminate your employment at any time for any lawful reason, with or without cause or advance notice. #J-18808-Ljbffr