Internet Sales Representative

DTLA Ford, Los Angeles, CA 90007

Full time

R110495

Dealership:L0516 Ford of Downtown LA

Ford of Downtown LA

Now Hiring: Internet Sales Representative

• Pay: $46,500 - $154,000 Annually

• Schedule: Full Time

• Department Hours: Monday - Saturday: 9:00am - 9:00pm, and Sunday: 10:00am - 8:00pm

Why Join Our Team?

• A high-volume dealership with a steady stream of internet leads

• Access to a wide selection of new and pre-owned Ford vehicles to match customer needs

• Training, and tools to help you succeed in digital automotive sales

• A supportive, team-oriented environment that values communication and performance

• Opportunities for career growth within a respected automotive organization

What You'll Do

• Answer all incoming calls and chat/call requests within 10 seconds.

• Respond to all incoming internet leads with an attempted phone call within 5 minutes of receipt. Follow up with a structured series of personalized emails, providing a complete vehicle price quote within 10 minutes of the Internet Sales Coordinator's (ISC) automated response.

• Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.

• Speak with at least 75% of all assigned leads.

• Set confirmed appointments with at least 60% of the leads you make contact with.

• Maintain a 60% show rate with those appointments.

• Record every contact you have with customers, regardless of source or type, in the LSMS.

• Complete 100% of your daily scheduled contact tasks.

• Other responsibilities as assigned.

What You'll Bring

• 1+ year automotive Internet Sales, BDC, or Digital Sales experience REQUIRED

• Experience with appointment setting and sales performance

• Experience with building relationships, responding to customer needs, and delivering quality service.

• Demonstrate flexibility and efficiency in a high-volume sales environment

• Eager, proactive, and focused on achieving sales success.

• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The Annual Estimated Earnings Range is $46,500 - $154,000.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Individual Payable Gross, and Individual Units Sold, Manufacturer Approvability.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!