(USA) Member Specialist

Position Summary… What you’ll do… Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam’s Club products and services. Provides guidance and support to members regarding self‑service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas; acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions, locating merchandise, resolving issues, promoting products, zoning the area, arranging and organizing merchandise, assisting with transporting items, and maintaining a safe shopping environment. Maintains exit areas, reviews receipts, secures and safeguards assets, observes and communicates potential criminal activity, logs documentation, executes emergency response procedures, and ensures compliance with security and safety practices. Assists with training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality, delivers new program rollouts, and provides continuous learning and process improvement opportunities. Ensures area is maintained in accordance with company policies and procedures, properly handling returns, organizing merchandise, and identifying shrink and damages. Complies with company policies, procedures, and standards of ethics and integrity. Completes work assignments and priorities, collaborates with managers, co‑workers, customers, and business partners, identifies priorities, deadlines, and expectations, carries out tasks, communicates progress, determines and recommends improvement opportunities, and adapts to change. Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity: Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent. Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based on reliable information; balances short‑and‑long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience. Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds applicable paid sick leave laws. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Retail experience including operating front end equipment (for example, cash register) and working with mobile retail applications. Preferred Qualifications Retail experience including operating front end equipment (for example, cash register) and working with mobile retail applications. Primary Location 10444 N MALL DR, BATON ROUGE, LA 70809‑4835, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Forage