Senior IS Technician

Job Responsibilities:

• Apply and validate network configurations (routers, switches) during store deployments.
• Execute on-the-spot changes to network settings in coordination with ROC and field technicians.
• Administer the technology deployment plan to support the rollout of new solutions, enhancements, or upgrades.
• Perform hardware upgrades and replacements for network equipment as needed.
• Monitor store network performance and respond to incidents in real-time.
• Troubleshoot connectivity issues and escalate complex problems to senior engineers when necessary.
• Collaborate with internal teams to maintain accurate documentation of systems, configurations, and troubleshooting procedures.

Skills:

• 2+ years of experience in NOC, network support, or deployment role.
• Prior experience in a Network Operations Center (NOC) or similar technical support environment.
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with network monitoring and ticketing tools.
• Excellent communication skills and ability to work collaboratively with remote and on-site teams.

Education/Experience:

• Associate’s or Bachelor’s degree in Information Technology, Networking, or a related field (or equivalent experience).