Oracle Cerner Delivery Manager
E-Solutions
The Oracle Cerner Delivery Manager is responsible for end-to-end delivery, governance, and operational excellence of Oracle Cerner Application Maintenance & Support (AMS) services for large healthcare provider organizations. The role ensures high availability of clinical and revenue cycle systems, compliance with SLAs, regulatory requirements, and continuous service improvement while managing multi-location, multi-vendor healthcare environments.
This role is client-facing and requires strong leadership across delivery, operations, financials, and stakeholder management.
Key Responsibilities:
Service Delivery & Operations
Own end-to-end delivery of Oracle Cerner AMS services for Large Health Care provider.
Must have experience of managing Oracle Cerner Delivery for Large and complex projects, Ensure compliance with contractual SLAs, KPIs, CSAT, and governance commitments.
Drive incident, problem, change, and service request management aligned with ITIL best practices.
Oversee P1/P2 incident management, root cause analysis (RCA), and preventive actions to ensure system stability.
Vacancy posted 4 days ago
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