Senior Product Designer

Senior Product Designer

Join the User Experience organization at Liberty Mutual! The UX organization is on a mission to create extraordinary digital experiences that position our company to win with our customers, agents, and prospects. We strive to provide the best digital quoting, customer service, and claims experiences in the industry, delivering innovative solutions that exceed customer and agent expectations.

You'll join a 100+ person UX organization consisting of kind and talented product designers, content designers, and UX developers.

We're looking for a Senior Product Designer to join the Insurance Professional Servicing team supporting the modernization of our primary service tools and experiences for independent agents and customer service representatives.

Under general direction, you will deliver user-centered design solutions to create best-in-class digital tools for power users aimed at increasing agent efficiency, improving satisfaction, and reducing expenses and technology costs. You'll experience a degree of autonomy as you support individual product delivery teams, while also collaborating closely with other product designers, content designers, and user researchers working across the experience.

You will work with business, engineering, and product owners to understand the business vision and objectives, and collaborate daily to deliver design solutions that meet both user needs and business goals. You'll also benefit from the support of our broader UX community, where you can exchange ideas and learn from other design, content, and research practitioners.

In this role you will:

• Work in an agile environment. You will attend daily agile ceremonies with your aligned team, partnering closely with product owners, product designers, and engineers, as well as content designers, marketers, analysts, and researchers.
• Dig deep into user problems. You'll be tasked with understanding complex product requirements and untangling interaction design problems to find the best solutions to help users complete their tasks.
• Continuously seek and integrate user feedback. You will help identify user research needs and participate in immersive user research, concept testing, and usability testing to evaluate UX effectiveness and determine where and how to optimize the experience.
• Coordinate across multiple projects and workstreams. You'll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user.

This role might be for you if:

• Have experience with power users, complex tools and/or regulated industries
• Are a proactive communicator
• Want to contribute to a highly collaborative design team

Qualifications

• As typically acquired through a Bachelor’s degree or equivalent experience and 7+ years of experience in a related field:Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup
• Familiarity with the following core disciplines, with demonstrated expertise in at least two and familiarity with two others: visual design, UX design, prototyping, front-end development, user research and/or experiment design
• Exceptional written and oral communication skills
• Proven ability to present projects and status reports to senior management
• Strong organization and analytic thinking skills, with ability to translate moderately complex content into user scenarios, flows and diagrams
• Proven track record of collaborating effectively with cross-functional teams

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

About Us

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California, Los Angeles Incorporated, Los Angeles Unincorporated, Philadelphia, San Francisco