NRO Coordinator (Restaurant) | Bilingual Mandarin

Summary

The NRO project coordinator is responsible for managing and supporting the successful opening of new restaurant locations. This role acts as a central liaison between internal departments, franchise partners/shareholders, construction teams, and external vendors, ensuring new units open on schedule, within budget, and in full compliance with brand and operational standards.

Responsibilities

• Track construction milestones and ensure timely completion of site development.
• Serve as the point of contact between construction teams, franchisees/shareholders, and the internal opening team.
• Monitor project timelines, update schedules, and escalate delays or risks to leadership.
• Ensure all permitting, inspections, and pre-opening compliance items are scheduled and completed.
• Facilitate weekly or biweekly check-ins with cross-functional teams (Culinary, Training, Marketing, IT, HR, etc.).
• Maintain status reports and distribute updates to stakeholders and executive team.
• Manage transition checklists from construction handover to operations launch.
• Coordinate with departments to ensure all pre-opening tasks are completed.
• Track deliverables such as uniforms, training materials, POS setup, onboarding plans, and menu rollouts.
• Track and report all expenses and financial reports related to the opening phase.
• Maintain effective communication with franchise partners and ensure smooth collaboration.
• Additional responsibilities as assigned.

Qualifications:

• Bilingual: Mandarin required
• Expert knowledge of Microsoft Office - to include excel and power point
• Experience with problem solving - moderately complex situations
• Strong organizational skills
• Strong communication skills
• Detail oriented and ability to handle multiple tasks.
• Experience in restaurant, hospitality, or project coordination is a plus

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance