Service Desk Intern: Frontline IT Support & Collaboration

Job Description Central Garden & Pet Company is a leading innovator, marketer and producer of quality branded products for the pet, lawn and garden supplies markets. Our Corporate IT department is seeking a Service Desk Intern to work in our Walnut Creek, CA location. This position is best suited for a person who is outgoing, has excellent communication skills, enjoys and works well in a team environment, and likes helping people. This position provides operational support for Enterprise desktops and other client technologies. Responsibilities Answer inbound phone calls and document the calls in the ticket management system Continual monitoring of the Service Desk queue in the ticket management system for new tickets created via email Review, categorize and prioritize calls using established processes Gather additional information when necessary to allow for the efficient resolution of the issue by Tier 2 and administrative resources Route calls to other teams when necessary Tier 1 Technical Support Password resets and account unlocks Software installation Printing Multifactor authentication Service Catalog information requests Configuration of Mobile Device Management software Basic Office365/SharePoint (The above statements describe the general nature & level of work being performed in this job. They are not intended to be an exhaustive list of all duties, & additional responsibilities may be assigned.) Qualifications Basic analytical and problem‑solving skills Demonstrated ability to effectively communicate by phone Demonstrated writing ability Basic organizational and time management skills Customer service skills Diplomacy in dealing with conflict resolution PC hardware & software and mobile device proficiency (Windows 10, Office365, iOS, Android) Ability to lift/move computers, peripheral equipment and supplies (≤50 lbs) High School Diploma or GED Work Environment This position is required to work in the office 5 days per week. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. #J-18808-Ljbffr Central Garden & Pet