Front Office Specialist

Description Position Summary: The Patient Services Specialist is responsible for ensuring a seamless and positive experience for patients throughout their interaction with the clinic. This role includes managing appointments, verifying patient information, and serving as a liaison between patients and various departments while upholding the highest standards of service and compliance. ________________________________________ Key Responsibilities: Scheduling & Appointment Management Schedule appointments for medical providers, labs, Mental Health, Bliss Cares, Care Management, and Bliss Wellness. Coordinate and schedule patient leads received through the website. Confirm upcoming appointments and follow up on missed or canceled visits. Access and collect $50 appointment no-show/cancellation fee. Reschedule and cancel appointments across all departments as needed. Proactively chart-check next-day appointments to resolve outstanding issues in advance. Reschedule provider schedules due to meetings, training, or vacation time. Ensure patient compliance with clinic guidelines, including mental health and care management appointments, HIV/Prep follow-ups, and required labs. Patient Interaction & Office Flow Check in and check out patients efficiently and courteously. Ensure smooth patient flow throughout the clinic. Address and resolve patient questions or concerns before departure. Serve as a liaison between patients and departments to facilitate communication. Administrative & Data Entry Accurately enter new patient demographics and update existing records. Scan and upload patient identification, insurance cards, and proof of address. Clean up outdated "ticklers" in patient charts. Manage lunch schedules for Medical Representatives. Perform additional duties as assigned in an efficient and timely manner. Update leader daily of status of daily tasks. Insurance & Billing Verify patient insurance and check eligibility. Communicate and collect applicable co-pays, co-insurance, and outstanding balances. Phone & Communication Duties Answer all incoming calls by the second ring with appropriate greeting and professionalism. Make outgoing calls to move-up appointments for treatment or any appointments needed by the clinical team. Transfer calls appropriately announce the caller’s name and reason for the call before transferring, no blind transfers. Respond to Athena messages, and emails by the end of each business day. Compliance Adhere to HIPAA and clinic confidentiality standards at all times. Requirements Minimum Requirements High school diploma 2+ years’ experience in medical practice or similar setting eClinical Works (eCW) experience preferred Job Type: Full-time Additional Compensation: Bonuses Work Location: One location Benefits: Health insurance Dental insurance Vision insurance Paid time off Setting: Medical Schedule: Monday to Friday No weekends Benefit Conditions: Waiting period may apply Only full-time employees eligible #J-18808-Ljbffr