TGS - Housekeeper

Posting Information Posted Tuesday, June 2, 2026 at 4:00 AM | Expires Monday, August 3, 2026 at 3:59 AM Company Overview Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada, including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share values of being family‑oriented, passionate, entrepreneurial, customer‑focused, and innovative. Location Position is local to Townsend/Maryville area. Reports To Housekeeping Supervisor and/or Assistant General Manager, General Manager Position Summary The Housekeeper is responsible for maintaining a clean, sanitary, comfortable, and tidy environment in support of the housekeeping department at an OAK property. Responsibilities include cleaning all private offices and public common areas, including the general store, restrooms, and accommodation units while maintaining departmental standards. The Housekeeper consistently offers professional, friendly, and engaging customer service. Proper maintenance of the housekeeping tools and equipment is essential, and Housekeepers work as part of a diverse team to meet and exceed brand standards. Specific Duties Clean and style accommodation rooms and public areas efficiently, to brand expectations, with great attention to detail and within time standards. Refresh and replenish guest rooms with amenities, supplies, lines, and applicable collateral to ensure all items are available for guest use. Take a proactive approach to prevent guest challenges by inspecting your work, identifying and communicating maintenance concerns, and replacing items when necessary. Complete maintenance requests in a timely manner and in order of priority. Take ownership to resolve guest challenges, working collaboratively with the guest services team and property leadership. Fill out appropriate forms and turn in any items left by guest to the housekeeping supervisor. Ensure adherence to quality standards and health and safety regulations. Remove bedding and count linens in the room, then make beds neatly with fresh sheets and pillowcases. Wash, dry and fold laundry as required. Pick up debris from floors and empty trash in wastebaskets. Clean mirrors, shelves, dishes, door frames, and furniture. Dust all surfaces, vacuum and sweep floors, and arrange furniture properly. Sanitize kitchen and bathrooms, scrub basins, tubs, toilets, and floors with appropriate chemical solutions in accordance with industry standards and company policy while using protective equipment. Sign out and sign in master room keys daily. Never loan out keys to another individual or remove them from the property. Conserve energy by closing shades or blinds and turning up air conditioning in unoccupied rooms. Report room condition and status to housekeeping supervisor and guest services. Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping safety and security procedures. Maintain cleanliness of all areas of campground. Expected Results Clean, tidy, and well‑maintained private and common areas, restrooms, and accommodations. Meet property’s target for OSHA and Safety requirements. Promote teamwork and quality service through daily communication and coordination with other departments. Timely reporting of guest concerns and maintenance issues with follow‑up and corrective action in areas under the team member’s capabilities. Precise control and adherence to KOA policies of all housekeeping, cleaning, and safety programs. Job Qualifications Desire to work in housekeeping or related field. Basic understanding of English language and willingness to learn through hands‑on experience of housekeeping and janitorial procedures. Comfortable in a fast‑paced and high‑pressure environment. Motivated, goal‑oriented and results‑driven. Ability to maintain confidentiality. Able to work nights, weekends, and holidays. Valid driver’s license. Physical Requirements Ability to stand for long periods of time. Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain. Able to work inside and outdoors and in various climates. Able to travel by automobile. Equal Employment Opportunity Statement KOA is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non‑merit‑based factors, or any other protected status. KOA does not sponsor visas. KOA currently does not pay or withhold taxes in the following states: Alabama, Idaho, North Dakota, Louisiana, Rhode Island, Delaware, Mississippi, South Dakota, District of Columbia, Vermont, Hawaii, New Hampshire. #J-18808-Ljbffr Kampgrounds Of America