Order Preparation Manager

Job Description

Job Description

Job Title: Order Preparation Manager

Job Description

The Order Preparation Manager provides strategic leadership to the order preparation team, optimizing the full order life cycle and maintaining rigorous quality standards to deliver an exceptional customer experience. This role oversees day-to-day operations, drives continuous process improvement, and ensures operational efficiency by managing records, coordinating with internal and external stakeholders, and aligning activities with individual client profiles. The position operates during core business hours and offers the possibility of remote work in accordance with the organization’s telecommuting policies.

Responsibilities

• Oversee day-to-day order management activities to keep the team on track and ensure a high level of accuracy in preparing and documenting information.
• Deliver exceptional customer service by ensuring orders are processed accurately, timely, and in alignment with client-specific requirements and profiles.
• Create and develop innovative ways to streamline the order management process while adhering to customer requirements, team goals, and organizational guidelines.
• Maintain focus on positive results and consistent performance, regardless of internal changes or evolving business needs.
• Collaborate with account managers, senior leadership, and peers to effectively resolve discrepancies that fall beyond the team’s standard scope of work.
• Develop, implement, and monitor team metrics to drive continuous improvement in productivity, quality, and customer satisfaction over time.
• Understand established processes and communicate innovative ideas to leadership, clearly articulating benefits and potential impacts to all stakeholders.
• Keep leadership informed of trending issues that affect processes, efficiencies, and customer satisfaction, and recommend appropriate actions.
• Effectively manage employee schedules, including reviewing and approving leave requests and timecards to ensure adequate coverage and productivity.
• Complete team member performance reviews and provide continuous feedback throughout the year to support growth and accountability.
• Build and maintain professional working relationships with clients, field offices, coworkers, and vendors while following all standard processes through to completion.
• Organize daily activities using provided tools to ensure all tasks are completed accurately and on time.
• Respond to emails promptly and courteously, targeting response times within an industry-standard four-hour window.
• Ensure compliance with all relevant regulations, policies, work procedures, and instructions in the order preparation function.
• Exhibit and reinforce organizational standards and core values, including respect, commitment, collaboration, and results-focused behavior.
• Maintain customer focus while balancing customer requirements with company policies, operational procedures, and financial obligations.
• Learn, utilize, and adapt to all applicable systems, tools, and equipment, including updates and upgrades, to support order preparation activities.
• Act with integrity and professionalism in all interactions and decisions, modeling appropriate behavior for the team.
• Demonstrate open, effective communication and foster a collaborative team environment.
• Maintain reliable and predictable attendance to support consistent team performance and service delivery.
• Present an exemplary behavioral standard in attitude, reliability, respect, and commitment, setting a positive example for the team.
• Respond and act confidently, assertively, and decisively while taking responsibility and accountability for decisions and outcomes.
• Motivate team members by providing clear direction, aligning individual contributions with team objectives, and reinforcing a sense of purpose in their work.
• Coordinate multiple concurrent priorities, delegating tasks with clear expectations and ensuring follow-through.
• Negotiate effectively with internal and external customers to balance service quality, operational efficiency, and organizational objectives.
• Develop strong professional partnerships and internal relationships through clear, concise, and articulate communication.
• Manage team morale by providing timely public recognition and private constructive feedback to reinforce performance and engagement.
• Hold yourself and team members accountable for actions, outcomes, and adherence to processes and standards.
• Identify, secure, and maintain suitable resources to create, refine, and improve complex processes and operational efficiencies.
• Effectively identify issues, trends, and opportunities in order preparation activities and recommend or implement appropriate solutions.
• Apply critical thinking skills, using knowledge, facts, and data to effectively solve problems and support decision-making.
• Participate in new and challenging situations with a positive approach, actively seeking to build a broad range of skills.
• Demonstrate financial responsibility by considering cost implications while balancing customer needs and company obligations.
• Manage time effectively, prioritize tasks appropriately, and follow through on commitments to ensure consistent completion of responsibilities.

Essential Skills

• Minimum of 3+ years of management experience in environments such as retail, call centers, or logistics.
• Proven experience managing people through measurable results and performance metrics.
• Demonstrated ability in team development planning, including coaching, mentoring, and performance management.
• Strong experience in logistics or order management, with a focus on accuracy and customer service.
• Experience in delivering high-quality retail or customer service, with a commitment to exceptional customer experiences.
• Ability to conform with and abide by all applicable regulations, policies, work procedures, and instructions.
• Capability to maintain customer focus while balancing customer requirements with company policies and operational procedures.
• Proficiency in learning and utilizing organizational systems, tools, and equipment, including the ability to adapt to updates and upgrades.
• Strong integrity and professionalism in handling confidential information, customer interactions, and internal communications.
• Excellent verbal and written communication skills, with the ability to communicate openly and effectively across teams and levels.
• Reliable and predictable attendance, with a strong sense of responsibility and dependability.
• Ability to motivate others, coordinate multiple concurrent priorities, and delegate tasks with clear expectations.
• Strong negotiation skills for working with internal and external customers to resolve issues and align expectations.
• Capability to develop professional partnerships and internal relationships through clear, concise communication.
• Skill in managing team morale through timely recognition and constructive feedback.
• Ability to hold oneself and team members accountable for actions and outcomes.
• Proven ability to identify issues, trends, and opportunities within processes and operations.
• Critical thinking skills with the ability to use knowledge, facts, and data to effectively solve problems.
• Demonstrated financial responsibility in decision-making while balancing customer needs and organizational obligations.
• Strong time management skills, with the ability to prioritize tasks and follow through to completion.

Additional Skills & Qualifications

• Experience in logistics or order preparation environments, particularly those focused on high-volume or complex order flows.
• Experience in retail customer service or call center operations, supporting diverse customer needs.
• Experience developing and monitoring team metrics to drive continuous improvement.
• Comfort working with changing processes and internal changes while maintaining performance and service quality.
• Experience presenting and communicating process improvement ideas to leadership, including articulating benefits and risks.
• Ability to find and maintain suitable resources to support process improvements and efficiencies.
• Experience participating in new and challenging projects, demonstrating adaptability and a growth mindset.
• Demonstrated commitment to organizational core values such as respect, commitment, collaboration, and results.
• Experience providing performance reviews and ongoing feedback in a structured, supportive manner.
• Familiarity with managing remote or hybrid teams within defined telecommuting guidelines is beneficial.

Work Environment

This role operates during core business hours in a professional, process-driven environment focused on delivering high-quality order preparation and customer service. The position allows for a blend of on-site and remote work in alignment with the organization’s telecommuting agreement and policies. You will work closely with account managers, leadership, field offices, coworkers, and vendors, using organizational systems and tools that may be updated or upgraded over time. The environment emphasizes collaboration, respect, commitment, and results, with a strong focus on continuous improvement, data-driven decision-making, and customer satisfaction. Team members are expected to maintain professional conduct, reliable attendance, and clear communication while managing multiple priorities in a structured yet adaptable setting.

This is a Contract to Hire position based out of Gainesville, VA.

The pay range for this position is $25.00 - $27.40/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Gainesville,VA.

This position is anticipated to close on Jun 12, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.