Hotel Front Desk Agent

Front Desk AgentChoice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.We are seeking a fast, fun, and friendly candidate for our part time Front Desk Agent role.Compensation range starts at $20.00 per hour, based upon experience and interview criteria, with health benefits and potential for growth into a Supervisor role. Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas.Shifts will primarily be mid shift (12:00 PM - 8:30 PM) and/or PM Shift (3:00 PM - 11:00 PM).Job Perks:Employee discounts on thousands of hotels401k retirement program with matchingCommission on upsells, paid bi-weekly with regular salaryFree ParkingResponsibilities:Greeting and engaging all guests while taking personal action to accommodate their individual needsCreates an unending energetic environment for our guests and team membersReviews all guest reservations and plans their accommodation accordinglyProcesses financial transactions and arranges special billing needs when necessaryKeeps current on activities, events, and meetings occurring throughout the hotel and in the local areaManages all guest concerns or requests diligently and without hesitationPersonally chauffeuring guests to and from various locations in the immediate area using the company vanMaintains an "Everyone Sells" vision while driving hotel revenues through upsell effortsCommunicates effectively with all hotel departments to guarantee a seamless guest experiencePrepares daily logs summarizing communications for management and other shiftsResponsible for answering and fielding all calls to the hotel, both internal and externalMaintains the confidentiality and respect of our patronsTakes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as neededDriving guests to and from nearby offices with the Hotel Shuttle while following all state and company guidelinesRequirements:Valid United States drivers license and clean driving recordIdeal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environmentSelf confidenceStrong computer skillsReliable transportationOpera PMS experience is a benefit but not a requirementStrong verbal, written and interpersonal skillsStrong attention to detailCommitment to exceptional service in any situationAbility to maintain a positive and professional attitude when handling all situationsAdhere to the policies and procedures of the hotelAbility to work a flexible schedule including holidays and weekendsPhysical Requirements:Occasional lifting of up to 50 poundsAbility to stand for long periods of timeAbility to hear with 100% accuracy with correctionAbility to stand and exert well paced mobility for an eight (8) hour shiftAbility to lift, pull, push up to 70 pounds on an ongoing basisMust be able to squat, bend, kneel and twist on an ongoing basisAbility to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.