TownePlace Suites Detroit Sterling Heights - Front Desk Agent

The associate must be willing to work two/three days per week and is willing to assist with covering additional shifts as needed to support operational needs. Must be able to work weekends and holidays. Join Our Team as a Front Desk Agent! The Front Desk Agent isthe ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine. KEY SKILLS/RESPONSIBILITIES Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable. Communication Champ: You know how to get the message across-clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly. Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings. Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork. EDUCATION & EXPERIENCE High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION: The newly renovated TownePlace Suites by Marriott in Sterling Heights, Michigan is located north of Downtown Detroit, adjacent to Macomb County's Lakeside Mall. Nearby cities include Utica, Warren, Chesterfield Township & Shelby Township. We're located near of a variety of shopping, dining & entertainment options, with convenient highway access. Our spacious suites provide a home away from home atmosphere. We're a pet friendly hotel that offers fully equipped kitchens containing all the comforts of home. TownePlace Suites perfect for relocation, temporary assignments or just a few nights. Additional amenities include a limited number of executive work stations and complimentary high speed internet access. Application deadline for Colorado positions: 11/30/25