Veterinary Receptionist

Receptionist Position

At Metropolitan Veterinary Center in Sterling Heights, Michigan, our mission is built on high-quality medicine and exceptional small animal patient care. We are proud to be an AAHA Accredited hospital, demonstrating our unwavering commitment to veterinary excellence. This dedication is reflected in our excellent 4.8-star Google rating, a strong indicator of the deep trust we have earned within our community. If you are looking for an environment where your skills are valued and you are encouraged to succeed every day, this is where your next professional chapter begins. As a highly valued member of our team, you will join a supportive network dedicated to your professional journey. We believe in providing every resource necessary for you to grow, whether you are a DVM looking for advanced surgical exposure or a technician aiming for credentialing. We are committed to fostering a culture of education and advancement, ensuring that all teammates have clear programs in place to achieve their career goals, including mentorship and paths toward leadership. We focus intensely on continuous learning because when you succeed, the entire hospital succeeds. Practicing the highest standard of small animal medicine is fundamental to our identity as an AAHA accredited facility. To support complex cases and maintain superior care, our network provides immediate access to internal specialty consultations. This collaborative approach ensures you always have the necessary support to provide advanced diagnostics and treatment plans. We empower you to practice cutting-edge medicine supported by robust protocols and the resources needed to deliver the best possible outcomes for every single patient. Sterling Heights, Michigan, offers a compelling blend of suburban comfort and immediate access to the diverse professional and cultural opportunities of the greater Detroit metropolitan area. Known for its strong parks system and vibrant community life, the city provides an excellent quality of life for individuals and families. Whether you seek exciting downtown culture, professional sports, or convenient access to outdoor recreation along the Great Lakes, Sterling Heights serves as a wonderful home base for you. Join us and discover a community that is ready to welcome you.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.