Operations Manager - Lake Tahoe

AT A GLANCE Location: South Lake Tahoe, CA (on-site, no travel required) Property: High-volume resort valet operation — up to 500 cars/day at peak Team: ~30 employees, all direct reports Reports To: Area Director of Operations Comp: Competitive base salary + quarterly performance bonus Relocation: Assistance available for the right candidate Timeline: Immediate — ASAP hire Growth Path: Area Operations role as company expands in the Tahoe market

THE OPPORTUNITY

This is a rare find in the parking world: a single-property operation with the complexity and prestige of a much larger role. You\'ll be the sole leader on the ground at a high-profile resort property on the California/Nevada state line — managing a fully valet-only operation for a well-recognized hospitality brand, interfacing directly with hotel leadership, and building the kind of client relationship that defines long-term account success. There\'s no nearby corporate office looking over your shoulder. You run the operation. The upside is real autonomy, a strong platform to grow from, and a company that wants to expand its Lake Tahoe footprint — with you at the center of it. The client is a family-owned parking operator with nearly 70 years in the industry. No private equity. Long-tenured leadership. A culture built on service and stability, not quarterly targets. This is a company where strong operators build real careers. WHAT YOU\'LL DO You'll own all aspects of the operation — from the daily drive to the client relationship to the financial performance of the account. Operations & Financial Performance Oversee all day-to-day valet operations for a high-volume resort property Own the P&L — budget development, revenue monitoring, variance management, and monthly reporting Manage timekeeping, scheduling, and payroll to ensure accuracy and compliance Monitor revenue control measures and implement operational improvements Team Leadership Lead, develop, and hold accountable a team of ~30 direct-report employees Train staff to Forbes 5-star service standards Build a strong team culture — mentor high-potential employees and identify candidates for promotion Manage all HR matters in coordination with the HR department Client Relationship Management Serve as the primary point of contact for the hotel management team Participate in hotel leadership meetings and communicate proactively on occupancy, events, and staffing impacts Anticipate and resolve guest issues before they escalate Act as a professional advisor and extension of the hotel leadership team Compliance & Safety Ensure full compliance with California employment law — meal and rest breaks, wage requirements, documentation standards Enforce all safety policies and procedures; report and minimize claims Maintain audit controls and inventory management WHAT WE\'RE LOOKING FOR Must-Haves Direct valet or parking operations experience — hotel and hospitality background strongly preferred Proven people management experience with hourly, high-volume workforces (20–50+ employees) California employment law familiarity — you know the rules and you take compliance seriously Strong floor presence — you\'re comfortable in the operation, not just behind a desk Client relationship skills — you can hold your own in a room with hotel GMs and ownership groups Resourcefulness and autonomy — you\'re comfortable making decisions without a local support structure Strong Preferences Experience in a seasonal, resort, or ski town environment — you understand flex staffing and transient workforce management Familiarity with valet technology platforms Located in or willing to relocate to the Lake Tahoe area (relocation assistance available) Education & Credentials Bachelor\'s degree in management or related field preferred — not required with equivalent experience 2–3 years of parking or valet operations experience plus 2–3 years of supervisory experience Valid driver\'s license with clean record; manual transmission experience required #J-18808-Ljbffr Laney Solutions