Help Desk Specialist

Overview: Join us as we Rise to the Challenge At KCI, we’re building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employees have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us. THE COMPANY KCI Technologies, Inc. is a 100% employee‑owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting‑edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning. KCI is currently ranked #56 on Engineering News‑Record’s list of the Top 500 design firms in the nation. KCI BENEFITS INFORMATION We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career. We understand that you have choices, and we know that together we will make a great team! KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply. KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Duties, Responsibilities & Other: This hourly position is a primary face of our internal IT department. This position will be an IT team member onsite in Woodcliff Lake, NJ supporting multiple locations throughout the US. Ability to work alone in a fast-paced environment is a must. Supporting day to day environment and longer‑term projects. This position will be responsible for the following: 1. Help Desk supporting onsite and remote users with our remote control utilities, answering Help Desk phone line, emails, walk up’s and Ticket Que. Resolve Tier 1/Tier 2 PC/Server/network issues and routing issues to other team members are required, while properly prioritizing tickets 2. Management of Windows PC & Server Environment. Including implementation and troubleshooting of Desktop/Server hardware/software and accessories. 3. Active Directory, Exchange, Skype for Business User account administration. 4. Support Polycom Phones deployed in a Skype for Business VOIP. 5. Work with vendors to address service issues. Including ISP’s, Dell, Lenovo, and Software vendors. 6. Communication & Documentation of troubleshooting steps, installation procedures and support licensing agreements. 7. Knowledge of CAD and Engineering Applications. 8. Able to submit equipment orders from our IT Vendors. 9. IT Project management for task such as office moves, software and hardware upgrades, and network equipment upgrades and deployment. A+ and/or HDI certification desired. Ability to work off hours to troubleshoot, perform upgrades or implementations as needed. Ability to lift 50lbs. Overnight travel required a few times a year with advanced notification. Day time travel required with minimal notice. For internal applicants, in accepting this position, it is understood that continued employment is contingent upon a satisfactory background check. All final applicants selected for this position are required to undergo a background check. An applicant who has been convicted of a criminal offense relevant to this position may be disqualified from employment. A satisfactory background check is the absence of a criminal record, which bears a demonstrable relationship to the applicant/employee’s suitability to perform the required duties and responsibilities of the position. Detail‑oriented, skilled at problem resolution and documentation. Exceptional customer service and communication skills required. Hardware/Software desktop/laptop/tablet troubleshooting skills. Ability to perform user account administration in a Windows Server and Exchange environment. Ability to work in a team environment and independently is key to successful work environment. Professional and friendly communication skills are required for each service request. Qualifications: High School diploma or GED required. B.S. degree preferred. Minimum of 2 - 4 years of experience. Pre-employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position. #J-18808-Ljbffr