Help Desk Specialist

Experience working with PC hardware devices, Lenovo preferred Ability to troubleshoot hardware including imaging, reimaging, upgrading and system changes Experience working with a ticketing system (SNOW preferred) Experience in Microsoft and Windows Strong hands on work with ITSM tools and ServiceDesk knowledge Pluses: Experience with telecom systems Day-to-Day The PC Technician role is to ensure a high level of support for clients and visitors. This individual will coordinate and provide support activities, including install and upgrades, remote and hands-on support for clients. They will work closely with the Service Desk, the Support Lead(s) and on-site peers to ensure support is provided in a timely and very professional manner. The PC Network Technician will work closely with assistants and VIP Support Team to co-ordinates and ensure service and support is aligned with calendars of senior management and VIPs where relevant. Using ITSM tools, this person will ensure tickets are monitored, responded to and resolved in line with SLAs, and ensure that client expectations are managed. This person will be responsible for timely follow-up of all open and closed tickets and identification of process improvement steps where appropriate. This is a full time onsite position required Monday-Friday from 8-5 with once a month on call. #J-18808-Ljbffr