Operations Supervisor

Operations Assistant Manager (Supervisor)

Global Expedited Transportation Freight Corp. (GET Freight) is a fast-growing drayage and transportation provider and a subsidiary of Hyundai Glovis.

The Operations Assistant Manager (Supervisor) is a critical leadership position between the Drayage Operations Manager and the Dispatch team. The role oversees day-to-day dispatching, driver scheduling, freight movement, and operational coordination while supervising a team of 4–5 Dispatchers.

Key Responsibilities

• Oversee daily dispatch planning, driver scheduling, and load assignment for Savannah or Mobile terminal operations.
• Monitor freight movement to ensure on-time pickups, deliveries, and port appointments.
• Review and approve dispatcher updates to TMS/dispatch systems, ensuring accurate status, ETA, and load completion records.
• Maintain oversight of equipment utilization, including chassis, trucks, and container movements.

• Supervise 4–5 Dispatchers and ensure adequate operational coverage during business hours.
• Provide daily direction, guidance, and performance feedback to dispatch staff.
• Conduct coaching, corrective action, and skill development training as needed.
• Ensure dispatchers follow standardized procedures and meet KPI targets (on-time rate, detention capture, customer updates).
• Support staffing decisions, including interviewing, onboarding, and training new dispatchers.

• Serve as a key operational point of contact for customer service and terminal-related inquiries.
• Resolve customer issues related to scheduling, delays, or service exceptions.
• Communicate proactively with customers regarding load status, driver delays, and schedule changes.
• Coordinate operational needs with other departments, including Safety, Accounting, and Maintenance.
• Assist in managing terminal relationships with GPA, APM, and other port/rail facilities.

• Ensure full compliance with FMCSA/DOT regulations and company safety policies.
• Monitor driver HOS, ELD compliance, and safety flags; escalate violations appropriately.

• Review and approve driver settlements, detention, and chassis fee reports.
• Review dispatcher reports, driver attendance logs, and daily operational summaries.
• Oversee detention, chassis, and demurrage documentation for accuracy before submitting to Accounting.
• Maintain accurate staffing schedules, driver rosters, and operational calendars.

Qualifications

• Associate's or Bachelor's degree preferred (Logistics, Business, or related field).
• 3–5 years of experience in drayage, intermodal, or trucking operations, including dispatch leadership or supervisory responsibilities.
• Strong understanding of port operations, container logistics, and terminal systems (GPA, APM, MA, ITS, etc.).
• Working knowledge of FMCSA/DOT compliance regulations, HOS, and ELD systems.
• Proven ability to supervise teams in a fast-paced, high-volume environment.
• Proficiency in Microsoft Excel, Word, PowerPoint, and TMS/dispatch platforms.

Work Schedule and Location

• Primary work location is Duluth, GA.
• Workweek: Monday–Friday, 8:00 AM – 5:00 PM (or as dictated by terminal operations).
• On-call availability for urgent operational or customer issues. Occasional travel to branch offices (Mobile, AL / Savannah, GA and other area) may be required.