Supervisor

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding and daycare—and we’re looking for a strong morning Supervisor to help lead our team and operations to the next level. What You’ll Do As Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest. Leadership & Operations: Serve as a key holder and Manager on Duty (MOD) Lead, coach, and support front-of-house and back-of-house teams Ensure team accountability, performance, and adherence to company standards Assist with scheduling, staffing, and daily operational execution Lead by example - setting the tone for culture, professionalism and results Maintain a clean, safe, and organized facility aligned with brand standards Customer Experience & Sales: Deliver and model 5-Star customer service at every interaction Drive sales by converting inquiries, tours, and walk-ins into clients Promote services and packages tailored to each pet and their parent’s needs Lead by example in communication, hospitality, and professionalism Handle and resolve customer concerns, escalated when needed Evaluate customer feedback and implement service improvements Pet Care & Team Support: Oversee feeding, medication, and daycare operations Monitor pet health, safety, and behavior, escalating concerns as needed Support team members in all areas of the resort—jumping in wherever needed Ensure proper execution of daily checklists and operational procedures What We’re Looking For Prior supervisory or management experience required Background in pet care, daycare, boarding, or similar environment strongly preferred Strong leadership, coaching, and communication skills Sales-oriented mindset with a proactive, “lead from the front” approach Excellent communication and problem-solving skills Ability to multitask and thrive in a fast-paced environment High emotional intelligence and professionalism Valid driver’s license Weekend, holiday, and flexible availability required What You’ll Get Quarterly incentive bonus based on key performance indicators Paid time off 401(k) with company match Dental, vision and supplementary health programs Flexible scheduling Training & leadership development programs Employee discounts and perks Why K9 Resorts? This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences. #J-18808-Ljbffr K9 Resorts of Virginia Beach