Dispatch Coordinator

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Position Summary Beacon Hill is seeking a Dispatcher to support daily service operations through efficient scheduling, customer communication, and administrative coordination. This role combines high-volume inbound and outbound customer interaction with dispatch responsibilities to ensure technicians are deployed effectively and customers receive timely, professional service. The ideal candidate thrives in a fast-paced environment, is highly organized, and delivers exceptional customer support. Position Details Job Type: Contract to Hire Pay Rate: $22-$25/hr Schedule: 8:00-5PM or 11:30-8:30PM Work Arrangement: Onsite Key Responsibilities Dispatch and schedule technicians based on location, skill set, and availability Coordinate service appointments, maintenance visits, consultations, and assessments Provide customers with appointment updates, scheduling changes, and estimated arrival times Handle high-volume inbound and outbound calls with professionalism and empathy Respond to customer inquiries via phone, email, and written correspondence Create, update, and close work orders with accurate documentation Manage daily administrative activities and service-related communications Coordinate parts deliveries and process purchase orders Maintain detailed customer records and account information Support payment collection activities and assist with inside sales initiatives Resolve customer concerns and ensure timely follow-up Collaborate with service, sales, and customer service teams to optimize daily workflow Complete assigned service management system tasks on a daily basis Systems & Tools ServiceTitan or similar field service management software Microsoft Office Suite Customer relationship management and scheduling systems Multi-line phone systems Qualifications High school diploma or equivalent required Previous dispatching experience strongly preferred, ideally within HVAC, plumbing, electrical, construction, or other skilled trades industries Customer service experience required Strong verbal and written communication skills Excellent organizational, multitasking, and time management abilities Proficiency with computers and the ability to quickly learn new systems Strong attention to detail and follow-through Ability to work effectively in a fast-paced, team-oriented environment Geographic knowledge and route-planning skills preferred Service-oriented mindset with strong problem-solving abilities Ability to remain professional and calm in high-volume situations Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Company Profile Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting Benefits Information Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you!Beacon Hill. Employing the Future (TM) #J-18808-Ljbffr