Demo Site Manager

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.About the roleThe Demo Site Manager owns the strategy, maintenance, and continuous improvement of Rippling’s demo environments—ensuring they are realistic, reliable, and aligned with our go-to-market needs. This role bridges technical execution, enablement, and storytelling to deliver world-class demo experiences that empower GTM teams to sell with impact. You will act as the central point of contact for demo site health, scalability, and release readiness—partnering with Product, Tools, IT, and Solutions Consulting leadership to ensure our demo ecosystem evolves in tandem with Rippling’s growth.Responsibilities:1. Demo Environment ManagementOversee the day-to-day operations, incidents, and health of all demo environments. Be aware of key issues and strategically build plans to limit the impact and ensure we have consistency.Maintain visibility into environment uptime, stability, and performance.2. Managed Site Ownership Own configuration, cleanup, and optimization of managed demo sites.Create new managed demo sites based on industry & global needs.Partner with IT and R&D to explore improved infrastructure capabilities (e.g., environment resets, automation).3. Product & Tools PartnershipCollaborate closely with Product GTM and Engineering to ensure new features are properly integrated and stable in demo environments. Manage demo readiness for new product launches—scripts, click paths, seeding, and training documentation.Represent SC and GTM needs in product planning and top product ask discussions.Builds deep relationship with engineering and uses project management to ensure timeliness of fixes. 4. Custom Demo BuildsDesign and maintain industry-specific and persona-based demo environments (e.g., Restaurant, Manufacturing, Healthcare).Support custom builds for large deals, events, and global selling motions.Develop reusable demo scripts and assets to standardize storytelling across the field.5. Demo Site Support & Incident ResponseEscalate critical or recurring issues via Jira tickets, tracking to resolution.Provide proactive communication to field teams around known issues and resolutions.6. Reporting & Data InsightsTrack, analyze, and report demo site usage, health trends, and issue resolution rates.Deliver monthly business reviews (MBRs) with metrics such as:Demo Issues Resolved (by priority)Projects CompletedSC Satisfaction and FeedbackEnvironment uptime & performance metrics7. Security & Access ManagementManage access control, ensuring demo environment data integrity and compliance.Remove access for termed employees and manage ownership transfers.Ensure responsible data hygiene across shared environments.8. Communication & EnablementPublish demo updates through newsletters, all-hands, and Confluence.Document demo best practices, scripts, and environment guides.Conduct listening sessions with SCs and AEs to collect feedback and prioritize improvements.Skills & Qualifications5+ years in Solutions Consulting, Pre-Sales Engineering, or Demo Engineering.Strong understanding of SaaS GTM motions and demo workflows.Technical fluency in Rippling’s or comparable HRIS/Payroll/IT platforms.Proficient with Jira, Slack, and data/reporting tools (e.g., Looker, Tableau).Excellent communication, project management, and cross-functional collaboration skills.Creative problem solver with an eye for detail and demo storytelling. Strong commitment to fostering a diverse and inclusive work environment.Rippling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*Commission is not guaranteed