OPS SENIOR CLERK - 64853164 1

Requisition No: 878870 Agency: Department of Health Working Title: OPS SENIOR CLERK - 64853164 1 Pay Plan: Temp Position Number: 64853164 Salary: $16.71 - $17.55 hour Posting Closing Date: 07/06/2026 Total Compensation Estimator ToolThis is an OPS Senior Clerk position working in the Lee County Department of Health working 25-28 hours a week. The OPS Senior Clerk position is the primary point of contact for clients seeking to receive services at the Florida Department of Health in Lee County (DOH-Lee). This position handles protected health information on a need-to-know basis following Department of Health Information Security and Privacy Policy procedures and State/Federal laws. Incumbent performs clerical functions at both the Michigan and Pondella Clinics as needed and participates in clinic events that may require clerical personnel in the evenings, on weekends, and during regular business hours. This position has access to applicable information required to perform the job. This position serves a large population of Spanish speaking clients, and the employee may be required to perform interpreter duties if bilingual. Registration Client sign-in and registration for clinic services. Performs registration functions including but not limited to scanning id, insurance card, initiation of service form, and other forms. Complete financial eligibility process. Ensure insurance information is entered and verified. Enters historical Immunization data. Clerical Duties Responsible for entering services in system. Schedules appointments. Monitors and respond to clients’ email. Follow up with client on status of transfers, completion, and forms. Assists clients with completion of Consent/Authorization forms for release of information as needed. Sends / receives faxes requesting client information, strictly adhering to Information Security and Privacy policies and procedures. Data entry Patient Portal and DL email. Billing/Cashier Functions. Handles monetary transactions, collects payment, and provides receipts for rendered clinical services. Verifies and bills clinic service to self-pay or third parties. Works with clinicians to resolve discrepancies to ensure correct service is billed, according to payor source. Generates daily closing worksheet, prepares deposit, and balances monies received. Coordinates with Accounting/Billing staff to discuss and resolve reimbursement issues or billing obstacles. Obtain insurance pre-authorization. Job Enrichment Attends required meetings and trainings and remains current of all policies and protocol. Miscellaneous Duties Performs other duties as assigned. Knowledge, skills and abilities, including utilization of equipment, required for the position: Knowledge of general office procedures and practices. Knowledge of correct spelling, punctuation and grammar usage Knowledge of standard business formats and styles for letters and business forms Skill in operating a personal computer Ability to operate general office equipment Ability to follow office procedures and practices Ability to organize and maintain filing systems Ability to handle telephone calls in a courteous and effective manner Ability to communicate effectively verbally and in writing Ability to establish and maintain effective working relationships with others Ability to understand, interpret and apply applicable rules, regulations, policies and procedures Ability to prioritize individual workload Ability to frequently bend, kneel, reach, and sit or stand for long periods of time Ability to frequently use telephone, computer, copier and small hand tools, i.e.; stapler, scissors, etc. Ability to work with occasional loud noises Ability to locate information that is listed alphabetically and numerically Ability to follow instructions Ability to review data for accuracy and completeness Ability to work independently or with minimal supervision. Ability to work indoors with occasional temperature changes Minium Qualifiations: At least one year of clerical or administrative experience. Experience using computers for data entry, email, and office software. Customer service experience in a public‑facing role. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Fort Myers The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits. Nine paid holidays and one Personal Holiday each year. State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, including employer contributions (For more information, please click Flexible Spending Accounts. Tuition waivers. And more! For a more complete list of benefits, including monthly costs, visit Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflect our appreciation for the dedication devoted to protecting our country. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.