RMA/Repair Tech
Coast Personnel
Job Description
Job Description
Job ID: 16798
RMA Coordinator
The RMA Coordinator is responsible for all aspects of the RMA administration to include:
- Issuing the RMA Sales order (describing the scope of work)
- Corresponding / Communicating with the Customer as required
- Scanning inbound product / verification of work order #s recd
- Issuing Receipt Purchase Order number records
- Generating receipt files for product receipts.
- Generating RMA work packet / maintaining completed RMA files.
- Verification of Factory logix readiness for work order launch
- Creating inbound scans for non serialized product
- Releasing the RMA product into Factory Logix data base.
- On going / real-time status of the RMA backlog / shipment plans
- Work Order Release and cost collection, and updates to Sales Orders
- Reconciliation of Epicor and Factory Logix data base as it relates to RMAs
- Final Work Order cost collection as it relates to Non Warranty product
- Manage the shut down / phase out of the old RMA database
- Manage the start up process for Epicor RMA database
- Report Weekly RMA trends.
- Coordinate Debit and/or replacement product with CSRs, PMs, or Finance as reqd by the product classification.
- We work in conjunction with RMA production specialist and all support functions.
- RMA Coordinator will operate in compliance to guidelines in procedure CS-0004
Vacancy posted 25 days ago
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