RMA/Repair Tech

Job Description

Job Description

Job ID: 16798

RMA Coordinator

The RMA Coordinator is responsible for all aspects of the RMA administration to include:

• Issuing the RMA Sales order (describing the scope of work)
• Corresponding / Communicating with the Customer as required
• Scanning inbound product / verification of work order #s recd
• Issuing Receipt Purchase Order number records
• Generating receipt files for product receipts.
• Generating RMA work packet / maintaining completed RMA files.
• Verification of Factory logix readiness for work order launch
• Creating inbound scans for non serialized product
• Releasing the RMA product into Factory Logix data base.
• On going / real-time status of the RMA backlog / shipment plans
• Work Order Release and cost collection, and updates to Sales Orders
• Reconciliation of Epicor and Factory Logix data base as it relates to RMAs
• Final Work Order cost collection as it relates to Non Warranty product
• Manage the shut down / phase out of the old RMA database
• Manage the start up process for Epicor RMA database
• Report Weekly RMA trends.
• Coordinate Debit and/or replacement product with CSRs, PMs, or Finance as reqd by the product classification.
• We work in conjunction with RMA production specialist and all support functions.
• RMA Coordinator will operate in compliance to guidelines in procedure CS-0004