Inside sales/ CSR

Benefits Work from home/office hybrid Positive work environment Competitive pay $18.00-$21.00/hr Cell phone allowance Access to Health Insurance Dental Vision Paid Holidays Vacation 401K Performance bonuses Weekends Off M-F 8:00am – 5:00pm Advancement and growth opportunities Regular performance views Job Responsibilities Answering phones, booking jobs, reviewing inbound emails, text messages, responding to customer calls, and following up on online leads in a timely and professional manner Educating customers on our services, capabilities, pricing structure, and availability Building estimates and guiding customers through service decisions primarily by phone, text, and email Scheduling and coordinating jobs using our dispatching and scheduling software Maintaining accurate customer records, job notes, and sales activities within our CRM system Monitoring job progress and assisting technicians in real time in the field, communicating with clients, and ensuring jobs are running as expected Auditing job actions and information to ensure accuracy and completeness before being closed out, you have extreme attention to detail Communicating schedule updates and changes clearly with customers and field technicians Working closely with the GM and leadership team to support smooth daily operations Completing daily administrative and operational tasks using a structured checklist Available to work locally between the hours of 8:00am – 5:00pm CST Monday‑Friday Qualifications High school diploma or GED 2+ years of experience in inside sales, customer service, scheduling, or a related role Comfort speaking with customers on the phone and guiding conversations professionally Strong organizational skills with close attention to detail Ability to manage multiple tasks while maintaining accuracy A positive, solution‑focused approach to customer interactions Willingness to learn new systems and adapt to technology Strong written and verbal communication skills Ability to work collaboratively as part of a small, close‑knit team Additional Experience (sets you apart) Experience with CRM or field service management software (ServiceTitan preferred) Inside sales or call‑based sales experience, Pipedrive, SalesForce, Hubspot, CRM experience Prior experience in home services, trades, or a service‑based business QuickBooks or administrative accounting exposure Work Schedule Work From Home/Office Hybrid Monday through Friday Business hours aligned with office operations Flexible work from home options available. #J-18808-Ljbffr Ace Handyman Services