Quality Assurance Supervisor - IB4

Position Summary The Quality Assurance Supervisor leads and maintains the Quality Management System (QMS), ensuring compliance with customer, regulatory, and internal requirements. This role drives a preventive quality culture, supports operational excellence, and ensures consistent execution of quality processes across SMT/EMS manufacturing operations. Responsibilities include supervising the quality portion for NPI & Change Management, ensuring end‑to‑end quality readiness for new product introductions and engineering changes, and driving a holistic, system‑based approach across design, process development, supply chain, and manufacturing execution. Key Responsibilities Quality Systems Management Ensure compliance with QMS standards (e.g., ISO 9001, IPC standards, customer‑specific requirements) Maintain and improve procedures, work instructions, and control plans Drive standardization across production lines and processes Process Assurance & Compliance Monitor adherence to defined manufacturing processes (SMT, assembly, test) Ensure proper implementation of PFMEA and Control Plans, ESD controls and handling requirements, traceability and serialization systems Enforce layered process audits (LPA) Defect Prevention & Continuous Improvement Lead root cause analysis using structured methodologies (8D, 5 Whys, Fishbone) Drive corrective and preventive actions (CAPA) Partner with Industrial Engineering and Production to reduce defects: Solder defects (bridging, tombstoning, insufficient solder) Assembly and test escapes Promote a zero‑defect mindset across teams Quality Performance Management Track and report key KPIs: First Pass Yield (FPY) DPPM (Defective Parts Per Million) Scrap and rework rates Customer complaints and returns Analyze trends and trigger improvement actions Provide regular reporting to plant leadership Team Leadership & Development Supervise and develop Quality Engineers, Technicians, and Inspectors Define roles, responsibilities, and performance expectations Provide coaching and technical guidance Ensure adequate staffing and training coverage Customer & Supplier Quality Interface Act as liaison between customer quality teams and internal operations Support customer audits and business reviews Ensure timely and effective response to customer complaints (8D reports) Collaborate with Supplier Quality on incoming issues impacting production New Product Introduction (NPI) Support Ensure quality readiness for new product launches Participate in design and process reviews Validate inspection and test strategies (AOI, ICT, FCT) Approve first article inspections (FAI) and pilot builds Documentation & Data Management Ensure accurate and timely documentation of quality records Maintain defect databases and lessons learned Support digitalization initiatives (MES, dashboards, traceability systems) Qualifications Education: Bachelor’s degree in Engineering (Industrial, Manufacturing, Electronics, or related field) preferred Experience: 3–7 years of experience in Quality within SMT/EMS or electronics manufacturing Prior supervisory or leadership experience preferred (Engineers, Technicians) Technical Skills: Strong knowledge of SMT processes and electronics manufacturing IPC standards (IPC‑A‑610, J‑STD‑001) Quality tools (8D, PFMEA, SPC, MSA) Experience with inspection technologies (AOI, SPI, AXI, ICT, FCT) Familiarity with MES and data analysis tools #J-18808-Ljbffr