Member Service Representative

*Member Service Representative* *Credit Union | On-Site*
*Locations:*

* Comstock Park, MI
* Rockford, MI (within 10 miles of Comstock Park)
*Pay Rate:* $18.00/hour
*Openings:* 2 total (1 per location)
*Schedule:*
Monday - Friday, 8:45 AM - 5:15 PM
*No weekends required!*
*Interview Date:* May 27, 2026
*Start Date:* June 8, 2026
*Position Overview* The Member Service Representative plays a key role in delivering an exceptional branch experience. This position is responsible for providing accurate, efficient, and friendly service to members, assisting with routine transactions, and educating members on credit union products and services.
*Key Responsibilities*
* Accurately process member transactions using the CBX system
* Deliver friendly, professional, and solution-focused support to member inquiries
* Educate members on products and services, including loans, business accounts, and fiduciary accounts
* Handle cash transactions, maintain a balanced drawer, and ensure accuracy throughout the day
* Process services such as credit card advances, money orders, and cashier's checks
* Partner with internal teams to research and resolve member concerns in a timely manner
* Provide support at nearby branch locations as needed
*Required Qualifications*
* 1-3 years of customer service experience (in-person experience preferred)
* Strong interpersonal and communication skills with a customer-first mindset
* Basic math proficiency and comfort handling cash transactions
* Solid computer skills and ability to learn new systems
* Strong attention to detail and ability to multitask effectively
*What We Offer (EVP)*
* Competitive benefits package upon conversion, including 401(k) with company match
* No weekend work-great work-life balance
* Clear growth path (Level 2, Level 3, Supervisor, and Management opportunities)
* Positive, team-oriented culture
*Job Type & Location*
This is a Contract to Hire position based out of Grand Rapids, MI.
*Pay and Benefits*The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Grand Rapids,MI.
*Application Deadline*This position is anticipated to close on Jun 6, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.