Lead IT Help Desk Manager
Solidifi
Solidifi in Buffalo, NY is seeking a Manager, Helpdesk to lead the IT Helpdesk within Enterprise Technology Services. You will mentor a team of System Support Analysts and ensure high-quality end-user support across enabled technologies. The role emphasizes service delivery, ticket management, KPI tracking, automation, and collaboration with Tier 2/3 teams to resolve incidents and drive continuous improvement. #J-18808-Ljbffr
Vacancy posted 1 hour ago
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