Customer Account Resolution Spec.

Job Description

Job Description

Job Summary

We are seeking a Customer Account Resolution Specialist for a direct hire, onsite opportunity in the Renton/Tukwila, WA area. This full-time role is a great fit for someone who enjoys helping customers, solving account-related issues, and building a long-term career in customer support and call center operations.

This opportunity offers paid training, supportive leadership, and a collaborative team environment where employees are encouraged to learn, grow, and advance. You will join a mission-driven technology organization focused on improving transportation safety, sustainability, and efficiency for communities nationwide.

As a Customer Account Resolution Specialist, you will be the first point of contact for customers and will assist with account inquiries, payment processing, documentation, follow-up communication, and issue resolution. This is an excellent opportunity for a dependable, detail-oriented professional who wants stability, meaningful work, and a clear path for career development.

Key Responsibilities

- Answer incoming customer service calls with professionalism, empathy, and a customer-first approach.
- Assist customers with account questions, account updates, payment processing, and account maintenance.
- Research and resolve customer concerns while accurately documenting interactions and outcomes.
- Conduct outbound follow-up calls and respond to customer communications by phone, email, mail, and online channels.
- Review account information, notices, and supporting documentation for accuracy and completeness.
- Negotiate payment arrangements and fee adjustments within established guidelines.

Compensation and Benefits

- Direct hire opportunity.
- Annual salary: $48,000.
- Full-time schedule, 40 hours per week.
- Monday through Saturday availability required.
- Onsite position in Tukwila, WA.
- Paid training provided.
- No industry experience required.
- Competitive compensation and benefits package.
- Supportive leadership and collaborative team culture.
- Advancement opportunities within a growing organization.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.