Director of Technology and Data Strategy

Director of Technology and Data Strategy

Be PROUD of what you do You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 116-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

Core Responsibility

• Lead, Manage, Accountability (LMA)
• Systems Ecosystem
• End-to-End Systems Performance
• User Adoption and Utilization
• Quality Assurance and Improvement

What will you be doing in your role?

Lead, Manage, Accountability

• Lead, manage, and hold accountable direct reports
• Build and lead a high-performing, multidisciplinary team across IT, systems, and data/reporting
• Clearly define roles, priorities, and performance expectations across varied functions
• Coach team members across technical and analytical skill sets
• Ensure the team operates as an integrated functionnot silos
• Build capacity in areas like reporting, systems thinking, and analysis

Systems Ecosystem

• Own the overall vision, roadmap, and effectiveness of CCFW's systems ecosystem
• Define and evolve the long-term systems architecture and strategy (CRM, database, integrations, reporting tools)
• Ensure all systems align with organizational goals and future growth needs
• Evaluate and recommend new technologies, upgrades, and tools
• Balance innovation with stability, usability, and cost-effectiveness
• Serve as the organization's internal expert on systems capabilities and direction

End-to-End Systems Performance

• Own the end-to-end performance of systemsfrom development and integration to daily support and reliability
• Oversee systems builds, enhancements, upgrades, and research-driven improvements
• Ensure effective integration across all platforms and tools
• Lead IT help desk operations with clear service standards and responsiveness
• Ensure system uptime, reliability, and rapid issue resolution
• Establish and maintain data manuals, documentation, and system standards
• Implement QA processes to ensure accuracy, usability, and consistency
• Balance short-term support needs with long-term system improvements
• Continuously improve the overall user experience with systems

User Adoption and Utilization

• Ensure staff effectively use systems, data, and reporting tool
• Develop and oversee training programs for systems and reporting tools
• Drive adoption of new systems, processes, and dashboards
• Ensure staff understand how to interpret and use data
• Create user-friendly documentation and guidance materials
• Partner with leadership to reinforce expectations for system use and data quality

Quality Assurance and Improvement

• Ensure the accuracy, reliability, and ongoing improvement of systems and data outputs
• Establish QA processes across systems, data, and reporting outputs
• Regularly audit data integrity and reporting accuracy
• Identify root causes of issues and implement fixes
• Lead continuous improvement efforts across all capabilities
• Ensure consistency and trust in all system-generated outputs

Are you the next Director of Technology and Data Strategy?

• Master's Degree or Bachelor's Degree with 10+ years of relevant experience required
• 8+ years of related experience in supervision, project management, etc. required
• Expertise in developing and executing strategic initiatives, with the ability to influence decisions and translate vision into actionable plans
• Exceptional communication skills and the ability to build trusted relationships with stakeholders at all levels of the organization.
• Experience as a strategic thought partner, providing insight-driven recommendations that support agency vision and priorities
• Familiarity with qualitative and quantitative research methods required
• Familiarity with basic statistical analysis required
• Familiarity with O365 portfolio, Salesforce, Power BI, SQL Server required
• Must have reliable transportation, a current Texas driver's license, evidence of auto liability insurance

Here's the Good Stuff...

• Full-Time, salaried position. Pay is determined by relevant experience, work history, education and internal equities.
• Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
• Health Savings Account- CCFW contributes $110 per month.
• 100% Company paid Long Term Disability
• 100% Company paid Basic Life and AD&D Insurance
• 16 paid Holidays (including being closed Christmas Eve through New Years Day)
• Tiered PTO Accrual by tenure:
  • Vacation Time- 100 hours in your first year.
  • Sick Time- 48 hours in your first year.
• 403(b) with employer match from day one- up to 6%
• 3 weeks paid parental/critical illness leave
• Employee Assistance Program
• CCFW Participates in the Public Service Loan Forgiveness program (PSLF)
• Mentorship Program
• Wellness Program
• Financial Coaching