Airline Passenger Service Manager, Frontier Airlines, RDU

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Management Morrisville, NC, US 1 Attachments

GENERALPURPOSEOFJOB:

The Passenger Service Manager is an independent and objective body that reviews and evaluates customer and complianceissues/concernswithinthestation.Thepositionensuresthestationandemployeesareincompliancewith the rulesandregulations ofthe airlines, regulatory agenciesthat company policiesandproceduresare being followed, and that behavior in the organization meets the company’s Standards of Conduct.

ESSENTIALDUTIESANDRESPONSIBILITIES:

InvestigatePassengerServiceissuesandworkonsolutions Ensureallproductshandledhaveadequatestaffingscheduled InvestigateandassistinresolvingPSLeadandSupervisorconcerns. WorkwithManagementonPSinitiatives. Assistwithvariousadministrativefunctions Developandimplementcustomerservicestrategiestoimproveservice Identifyandaddressstafftrainingandcoachingneeds AssistLeadershipwithplanning,organizingimplementation Periodicallyreviewsandself-auditthestationtoensurecontinuingcurrencyandrelevanceinprovidingguidance to management and employees. Monitors,andasnecessary,coordinatescomplianceactivitiesofotherdepartmentstoremainabreastofthestatus of all compliance activities and to identify trends. Collaborateswithotherdepartments(e.g.,PSA,GOA,Supervisor’s,etc.)todirectcomplianceissuesto appropriate existing channels for investigation and resolution. Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolutionofproblematicissuesandprovidesgeneralguidanceonhowtoavoidordeal withsimilarsituationsin the future. Determinetheoperationsauditproceduresandprinciples. Performmonthly,quarterly,annualoperationsauditofallairlinescurrentlyservedbyTDAatthestationto include but not limited to Station audit, GSE audit, training records, and performance tests. Establishtheparametersforevaluatingtheperformance. Prepareanoperationsaudittimeline.Planthecommencementandconclusiondates. Ensurestationcomplianceofbaggageanditsaccuratereportingtoincludebutnotlimitedto F9BMAS,andG4 baggage. Performin-depthevaluations,auditsandinspectionsasapartofanongoingInternalEvaluationProgramtoassess the managerial controls and processes in Passenger service and Ramp operations. Identifyfindings,concernsandriskassessmentstodeterminethecausesofdeficienciesanddetectneeded enhancements to Passenger service and Ramp operations. Coordinatewiththestationsupervisorstoanalyzeandevaluateauditfindings,comprehensivefixesandtrends,and create a plan of action to identify and correct non-compliance issues. Gothroughthe resultofthepreviousauditreportandcheckitsapplication. Identifytheareasforimprovementsandthosewithbetterscope. PreparewrittenreportstoStationmanagerandseniormanagementthatdetailthescopeofeachaudit,audit findings, root causes, and corrective actions. Trackfindings andcorrectiveactionsto ensurethatfollow-upactionshavebeentakenandareeffective. Conductevent-specificinvestigationsintoallnon-compliancerelatedaspectsofstationoperations,including,but not limited to accidents, incidents (HAZMAT, OSHA, EPA, etc.) and others as appropriate. ConductregularobservationsoftheoperationandreportfindingstotheStationManager. Preparequarterlyandbiannualreportforseniormanagementincluding,but not limitedto,safetyandrisk findings, corrective actions and evaluations of the effectiveness of those actions. Ensurecompliancethroughscheduledaudits Otherdutiesasassignedbymanagement

COMPETENCY/BEHAVIORAL REQUIREMENTS:

Demonstrates professionalism, approaches others in a tactful manner; Reacts well under pressure; Treatsothers withrespectandconsiderationregardlessoftheirstatusorposition;Displaysaccuracyand thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality; maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations; accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace; maintains confidentiality. Demonstratesdependability- Arrivestoworksontime;followsinstructions,respondstomanagement direction; takes responsibility for own actions; keeps commitments; exhibits sound and accurate judgment. Demonstrates oral and written communication, speaks clearly and persuasively in positive or negative situations;listensandgetsclarification;respondswelltoquestions;exhibitsobjectivityandopennessto others' views; given and welcomes feedback. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Demonstratesorganizationalsupport,followspoliciesandprocedures;completesadministrativetasks correctly and on time; looks for ways to improve and promote quality; exhibits accuracy and thoroughness. Demonstrates Planning/Organizing - Uses time efficiently; Organizes or schedules other people and their tasks; meets productivity standards; completes work in timely manner; adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; observes safety andsecurityprocedures;Reportspotentiallyunsafeconditions;usesequipmentandmaterialsproperly.

OTHERREQUIREMENTSANDQUALIFICATIONS:

Education:HighSchoolDiplomaorEquivalent,Collegepreferred Experience:Three(3)yearsairlineadministrativeexperience.Two(2)yearssupervisoryexperiencein airline industry or equivalent. Must be able to perform role of a Passenger Service Agent. Knowledge:ProficientwithcomputerandMicrosoftOfficeSuite #J-18808-Ljbffr Atlantic City International