Departmental Technician 7-E9 - Health Services Administration - Ancillary Services Review Section

Departmental Technician 7-E9 - Health Services Administration - Ancillary Services Review Section

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Departmental Technician 7-E9 - Health Services Administration - Ancillary Services Review Section

Salary

$1,858.40 - $2,552.80 Biweekly

Location

Lansing, MI

Job Type

Permanent Full Time

Job Number

3901-26-HSA-MCMCS-059-FILL

Department

Health and Human Services - Central Office

Opening Date

06/10/2026

Closing Date

6/17/2026 11:59 PM Eastern

Bargaining Unit

UNITED AUTO WORKERS (UAW)

• Description

• Benefits

• Questions

Job Description

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan ( .

This position is responsible for developing and producing turnaround reports, monitoring program electronic data, researching and identify issues with turnaround input and output for prior authorizations.

Position Description (

Job Specification

To be considered for this position you must:

• apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.

• relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.

• attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.

• attach a cover letter.

• if applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

• attach a response to the following: Please describe your knowledge and/or experience in Medicaid, commercial insurance policies, your understanding of medical documentation and current procedural terminology procedure codes.

Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here: Instructions (

Required Education and Experience

Education

Education typically acquired through the completion of high school.

Experience

Departmental Technician 7

One year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

OR

One year of experience performing administrative support activities equivalent to the 8-level in state service.

Departmental Technician E9

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

OR

One year of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service.

Alternate Education and Experience

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor's degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement.

Additional Requirements and Information

This position is being reposted. If you applied previously, you do not need to apply again.

This posting may be used to fill as Permanent or Permanent Intermittent appointments, as needed.

The physical location of this position is 400 S. Pine St., Lansing, MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.

Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

• A secure work location that allows privacy and prevents distractions.

• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.

• Suitable lighting, furniture, and utilities.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check.

The Department of Health & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For information about this specific position, please email View email address on click.appcast.io. Please reference the job posting number in subject line.

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MDHHSJobs#MDHHSjobs#Veteranfriendly#Careerswithpurpose#CommunityHeroes

MDHHS is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator ( for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available at

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information ( to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

DPTLTCH – Do you possess at least an educational level typically acquired through the completion of high school?

• Yes

• No

02

DPTLTCH – Please select your level of experience.

• At least one year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service OR completion of at least two years of college (60 semester or 90 term credits).

• At least one year of experience as a technician or paraprofessional equivalent to the entry level in state service OR at least one year of experience performing advanced-level administrative support activities equivalent to the 8-level in state service OR possession of a Bachelor's degree in any major.

• At least two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service OR at least one year of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service OR possession of a Bachelor's degree in any major and at least one year of job-related experience.

• At least three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service OR at least two years of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service.

03

From the list below, please select the following programs you have working knowledge or experience with:

• CHAMPS

• MS Excel

• MS Word

• BiQuery

• FileNet Document Management System

• None of the above

04

Do you have work experience in Medicaid and/or commercial insurance? If so, please indicate how many years.

• Yes

• No

05

Please select the years of experience you have in Medicaid and/or commercial health insurance. (If you possess this experience, it must be documented within your application materials to allow for accurate screening).

• More than 5 years

• 2 to 5 years

• 1 to 2 years

• Less than 1 year

• None

06

Do you have experience answering a multi-function phone line?

• Yes

• No

07

Please select the years of experience you have answering a multi-function phone line. (If you possess this experience, you must document it in your application materials to allow for accurate screening).

• More than 5 years

• 2 to 5 years

• 1 to 2 years

• Less than 1 year

• None

08

Do you have experience processing applications or claims for services, such as prior authorization requests, or analyzing health services, health services utilization data, or quality assurance data?

• Yes

• No

09

Please select the years of experience you have processing applications or claims for services, such as prior authorization requests, or analyzing health services utilization data, or quality assurance data. (If you possess this experience, you must document it in your application materials to allow for accurate screening).

• More than 5 years

• 2 to 5 years

• 1 to 2 years

• Less than 1 year

• None

10

Please indicate your years of technician assignment/support experience. (If you possess this experience, you must document it in your application materials to allow for accurate screening).

• More than 5 years

• 2 to 5 years

• 1 to 2 years

• Less than 1 year

• None

11

From the options below, which accurately describes your current status? (A current state employee works for an actual state department such as the Department of Corrections, the Department of Transportation, etc.)

• A current Michigan Department of Health and Human Services (MDHHS) employee

• A Michigan Department of Health and Human Services (MDHHS) employee in layoff status

• A current State of Michigan (non-MDHHS) employee

• A State of Michigan (non-MDHHS) employee in layoff status

• None of the above

12

Are you a current MDHHS employee classified as a Departmental Technician 7-E9 interested in moving to the same classification and level at this location?

• Yes

• No

13

Describe a time when you had to navigate cultural differences in a professional or work setting.

14

Do you have any substantiated cases of abuse or neglect reported on the Department of Human Services Central Registry?

• Yes

• No

15

Please select from the options below: (Please note, actions that have been expunged, formal counseling, and layoff actions such as a reduction in force need not be reported.) Please select all that apply.

• I have been dismissed within the last two years

• I have resigned in lieu of discipline or dismissal within the last two years

• I have been suspended without pay within the last two years

• I have received a written reprimand within the last two years

• I have received an unsatisfactory rating within the last two years

• I have signed a last chance agreement with MDHHS within the last two years

• I certify that none of the above circumstances apply to me

16

Do you have an Intentional Program Violation from the Department of Health and Human Services?

• Yes

• No

17

Do you have any objection to being finger printed or drug tested?

• Yes

• No

18

Did you attach a cover letter and a copy of your résumé to your application? (Failure to do so may result in your application being screened out.)

• Yes

• No

19

Specific hours will be established individually and based upon division needs, within the period of 8:00am to 6:30pm. Would you be interested in working part time? This would be 20 hours per week (40 hours per pay period), and the position would be classified as a permanent intermittent role.

• Yes

• No

20

Did you attach a separate document response to the following? Please describe your knowledge and/or experience in Medicaid, commercial insurance policies, your understanding of medical documentation and current procedural terminology procedure codes.

• Yes

• No

Required Question

Employer

State of Michigan

Department

Health and Human Services - Central Office

Address

Office of Human Resources

235 S. Grand Ave.

Lansing, Michigan, 48933

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