ServiceNow Alliance Partner Manager - Small Business Segment, North America

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Sales Mission

At Vonage , we're redefining how businesses communicate in today's fast-moving digital, cloud, and real-time world. Our Sales team is high-energy, customer-focused, and relentlessly innovative - committed to delivering cutting-edge UCaaS, CCaaS, and AI-powered solutions.

As an Alliance Partner Executive , you'll be at the forefront of our ServiceNow ecosystem strategy-expanding our footprint and influence by building and managing powerful relationships.
Why this role matters:

The ServiceNow Alliances team is a key growth engine for Vonage-driving pipeline and revenue by aligning our business with ServiceNow and its extended ecosystem. This role is perfect for someone who thrives on relationship-building, strategic partnerships, and go-to-market execution.

We're looking for someone experienced in the ServiceNow ecosystem or with a strong background in partner management or alliances . If this sounds like you-keep reading!
Your key responsibilities:

• Drive ServiceNow Business Segment referral business
• Build, nurture, and manage relationships with ServiceNow Business teams
• Align Vonage's sales reps with their counterparts to generate pipeline and close opportunities

Own executive alignment and sales engagement - position Vonage as ServiceNow's top communication partner

• Plan and lead joint field events with ServiceNow (both partner-facing and customer-facing)

Collaborate cross-functionally within Vonage to maintain momentum on partner strategy and joint outcomes Coordinate and run interlocks, milestone tracking, and strategy sessions with partners and internal stakeholders. Drive execution of regional go-to-market strategies with ServiceNow and other alliance partners. Deliver internal training sessions to equip Sales, Product, Services, and Support teams on partner ecosystem updates. Represent Vonage at industry events , promoting our brand and ecosystem value. Manage technical and business escalations to maintain partner success and deal velocity. Execute against established revenue, activity, and relationship goals. Support ongoing optimization of alliance processes to enhance partner program impact.
Who you are:

• A relationship-driven professional who thrives in a partner-centric ecosystem
• Experienced in working with alliances, channel sales, or ecosystem partnerships
• Strategic and detail-oriented with a passion for joint value creation and partner enablement
• Capable of influencing cross-functional teams and engaging with executive-level stakeholders
• An excellent communicator-able to tailor messages to various audiences and formats
• Comfortable analyzing complex data and solving problems with a collaborative mindset
• Experience within the ServiceNow ecosystem is a plus

What you'll bring:

• Proven experience in Alliance Partner Management or Partner Sales
• ServiceNow experience preferred
• Strong track record of recruiting, onboarding, and enabling partners
• Prior experience or familiarity with the ServiceNow ecosystem is a must
• Prior direct sales experience is a huge plus a desire to succeed and a "get-it-done" attitude

How you'll benefit:

• Company Bonus or Commission Structure (depending on the role)
• Medical, Dental, and Vision Coverage Options
• 401(k) Savings Plan
• Company-Paid Basic Life and AD&D Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Maternity/Parental Leave
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Employee Support Program (EAP)
• Voluntary Supplemental Insurance
• Lifestyle Benefits
• Volunteer Time Off (VTO)
• Tuition Reimbursement - available for select positions; full details will be shared during the interview process

This role would be part of our Commission Compensation structure and overall compensation would be based on 60% Base/40% Commission split.

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US Pay Transparency

$130,000-$155,000 USD

There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.