Manager, IT Systems

What we do: The Manager, IT Systems oversees The Trade Desk’s global corporate IT collaboration platforms. The successful candidate will demonstrate leadership through strategic thinking, effective team management, and a strong motivation to address challenges with technology‑driven solutions. While the primary focus is on managing personnel and services, the role also requires the ability to engage directly with relevant technologies as needed. What you’ll do: Manages and mentors a team of 3–6 engineers and administrators; sets priorities aligned with established company goals and key activities. Responsible for the success of our global collaboration systems and roadmaps: Microsoft 365 Suite, Fabric, Copilot, Power Platform, Exchange, SharePoint/OneDrive, Slack Enterprise Grid, Zoom, and Smartsheet. Monitors, analyzes, and keeps up with emerging industry technology trends. Brings a product management focus to ensure we are getting maximum value out of our collaboration stack, while aligning with customer needs and requirements. Establishes best practices for customers through knowledge base (KB) articles and video training based on high‑frequency issues to reduce the overall burden on IT Operations. Drives Zoom Rooms enhancements and R&D for new meeting‑room offerings. Works closely with our IT Infrastructure and Site Build team to define site standards. Works with Business Engineering to support the adoption and use of Copilot and Copilot Studio. Works with our client‑facing teams to understand collaboration requirements and establish standards for optimal workflow, in conjunction with security and privacy requirements. Works closely with our IT Systems management team and collaborates on shared components across Microsoft 365, Microsoft Azure, and identity and automation systems. Maintains a high level of communication and positive professional relations with our current and/or future vendors and suppliers. Provides cooperative leadership by leveraging our Operations team for Level 1 administration services through operationalizing processes, driving automation, creating documentation, delivering training, and providing technical guidance. Participates in our TechSolutions process for developing customer solutions when IT collaboration systems can be leveraged. Contributes as a technical project lead for global collaboration initiatives. Participates in security incident response processes and adheres to cybersecurity established standards. Applies best practices to projects, implementations, and issue resolution; provides status updates and reports. Creates and maintains efficient documentation for IT standards, procedures, and knowledge base (KB) articles. Maintains a high‑quality level of technical support to ensure effective productivity for management, established employees, and future team members. Other duties as assigned. Who you are: Bachelor’s degree in related business or IT field required; Microsoft certification desired but not required with demonstrated experience. 8 to 10+ years of experience managing and working with: TTD’s collaboration tool stack, or similar products, for email, eDiscovery, cloud file storage and permissions, productivity suites, virtual meetings, chat, phone systems, meeting room systems, and unified communications. Microsoft PowerShell or equivalent scripting experience for systems management. Defining, documenting, and implementing standards for a given subject area. Managing and mentoring up to 6 local and remote direct reports, including performance management and measurement. Prior experience working with the ITIL framework in a SOX regulated environment is highly desired. Computer proficiency with software knowledge to include MS Office. Excellent interpersonal, written, and oral communication skills required. Strong customer service and presentation skills. Able to analyze customer needs and reach acceptable solutions. Comprehension and adherence to company procedures and policies required. Able to perform effectively with minimal supervision, either independently or as a team member. Able to maintain confidentiality of information and systems required. Conduct that supports the company’s ethics, core values, and compliance programs. Availability Requirements Attendance: Must maintain regular and acceptable attendance. Regular Hours: Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs. After Hours, Weekends, and Holidays: Must be available and willing to work after hours, weekends, and holidays as we determine are necessary or desirable to meet critical business needs. Will be required to carry a company‑funded smartphone and is expected to respond to urgent calls in a timely manner. The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. [LA JOBS ONLY] The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. [SF JOBS ONLY] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non‑discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock‑based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation‑based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long‑term disability coverage, basic life insurance, well‑being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full‑time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan. The Trade Desk also offers a competitive benefits package. Click here to learn more. Note: Interns are not eligible for variable incentive awards such as stock‑based compensation, retirement plan, vacation, tuition reimbursement or parental leave As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive. Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $113,500—$208,100 USD. Please reach out to us at View email address on click.appcast.io to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process. When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. 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