Mortgage Branch Manager

Location: Various

Department: Retail

General Business Hours: M-F 9:00 a.m. – 5:00 p.m.

Shift: 8 hours, M-F.

Managed by (Title): Regional Manager

Compensation: Commissions based + bonuses

FLSA Status: Exempt

Last Updated: 03/17/2026

Summary

Manages mortgage loan activities in a branch office. Through professional persistence, solicits and originates investment quality loans that are acceptable to the company’s chosen investors and agencies. Develops and maintains a strong client referral base by selling the company’s loan products and services to meet the needs of its client base such as realtors, builders, home buyers, CPS’s, financial planners and others. Provides customers with mortgage loan information and recommends product options. Coordinates origination from application processing to closing of residential loans. Participates in recruiting activities for the branch. Monitors trends and developments in the local real estate market and changes to private and government-insured mortgages. Ensures all lending policies and regulations are followed.

Knowledge, Experience And Skills Required

Technical Knowledge, Years of Related Experience, Skills, Licenses, and Systems Experience

• Experience: 5+ years of sales lending experience required.
• Skills: Strong organizational skills, excellent communication skills, eagerness to learn and excel working in a fast‑paced team environment. Excellent leadership and management skills. Knowledge in lending and credit markets required. Some recruiting experience preferred. Ability to prioritize tasks, delegating when appropriate. Ability to maintain an active social media profile required. Ability to follow all legal rules and regulations surrounding the mortgage industry. Ability to coach and provide expertise on all loan related matters.
• License: ActiveNMLS License (Nationwide Mortgage Licensing System) Required.
• Systems: Superiority general computer and analytical skills. Experience working in a CRM. Proficient Microsoft Office Suite (including Teams) experience required, experience with Empower (Loan Origination System) or similar Loan Origination System required.

Training Required

Participate in additional training on sales, technology, products, procedures and pricing on an ongoing basis. Participate in sales leadership and FAQ calls. Complete annual training as required by company policy and law on an annual basis in a timely manner.

Responsibilities

• Maintain your own personal origination activities and perform to expectations without sacrificing people oversight.
• Coach, develop, and mentor the activities and growth of all team members.
• Remain informed of trends and developments in the national real estate market, as well as the changing rules and regulations pertaining to both private and agency oriented mortgages.
• Complete all required administrative tasks associated with supervising employees and a physical office.
• Ensure credit recommendations are approved by providing supportive and documented presentations.
• Regularly work with the Market Growth team to actively recruit Loan Officers for the Branch.
• Follow current loans to ensure conformity and compliance with company, industry, and regulatory standards.
• Train new team members in various aspects of the mortgage industry, as well as our adopted sales process.
• Maintain licensing standards in accordance with company and industry.
• Maintain a positive and customer friendly work environment.
• Performing such duties and assuming other responsibilities as may be assigned.
• Maintain a professional image and standards consistent with company policies and procedures to represent Embrace as a leading lender.
• Assist with managing influx of new production volume.
• Assist in providing high level customer service to all parties involved on each individual loan that is originated, but not limited to: responding to referral partner and borrower requests, counseling and pre‑qualifying potential home buyers, taking complete and accurate application.

SPECIFIC ACTIVITIES

Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings (including travelling to headquarters quarterly), Sales Calls & Training Events. Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments.

MEASUREMENTS OF SUCCESS

• Creates an environment where compliance is a priority.
• Originate, as a team and individual, quality, saleable loans to the secondary market.
• Effectively manage daily and weekly/monthly review goals.
• Ability to effectively communicate with customers and colleagues.

WORK ENVIRONMENT AND DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: Office

Possible Work Hazards: Minimal

Physical Demands: Light

Other Considerations/Disclaimers

Job Description Disclaimer

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

ADA Compliance

Embrace Home Loans is an Equal Opportunity and ADA compliant Employer, committed to diversity in the workplace.

Disclaimer For Connecticut Applicants

The applicant is not required to disclose the existence of any erased criminal history record information, erased criminal history record information are records pertaining to a finding of delinquency or that a child was a member of a family with service needs, an adjudication as a youthful offender, a criminal charge that has been dismissed or nolled, a criminal charge for which the person has been found not guilty or a conviction for which the person received an absolute pardon or criminal records that are erased pursuant to statute or by other operation of law, and Any person with erased criminal history record information shall be deemed to have never been arrested within the meaning of the general statutes with respect to the proceedings so erased and may so swear under oath.

Work Location Information

Embrace supports hybrid work where business needs allow, but is rebuilding a community that looks forward to collaboration within an office setting. All remote work, if allowed, must be performed in a state in which Embrace is registered to do business or presently open to payroll withholding, unemployment insurance as well as workers compensation. Those states are as follows: Alabama, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Even if remote work is permitted, some presence in an office may be necessary based on needs, the nature of work, or in support of corporate sponsored events designed to build community. If your position requires an MLO license, you must be employed within commutable distance of an Embrace office (no home offices) and open to reporting to the office location when required.