Customer Service Representative

Company Description

Reliable. Resilient. Ready to Grow.

Great customer service is driven by people who bring consistency, professionalism, and care to every interaction.

We're seeking Customer Service Representatives who work well in a fastpaced environment, communicate clearly, and can confidently support customers with varying needs and expectations. This role is a strong fit for someone looking to gain industry experience, grow their customer and account management skills, and build a lasting career.

If you value accuracy, approach challenges with a calm, solutionsfocused mindset, and take pride in following through, we'd like to hear from you.

Who We Are:

Charlie's Produce is the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.

What We Offer:

• An amazing company culture!
• Medical/Dental/Vision on the first of the month following hire.
• ESOP (Profit Sharing) and 401(k).
• Paid vacations, paid holidays.
• Coverage under State Sick Leave.
• 100% Prepaid College Tuition for employees and their dependents.
• Employee assistance program (EAP).

Additional Compensation Details:

• $20.50/hour starting rate.
• Potential 90-day performance-based raise.
• Yearly review with possibility of increase based on performance and tenure.

Job Description

Schedule: Initial Monday-Friday training schedule, transitioning to 1:00PM - 9:30pm Sunday - Thursday schedule.

The Role: Customer Service Representatives are responsible for providing professional, accurate, and timely customer service by processing phone, email, and online orders; responding to customer inquiries in a thorough and timely manner; and supporting the sales efforts of outside sales representatives. The role also includes courteously answering and directing phone calls and promptly communicating any food safety or product quality concerns to the appropriate teams.

Essential Duties & Responsibilities Include (including, but not limited to):

• Receives and processes customer requests, including price quotations, purchase orders, order changes, adjustments, and cancellations, while maintaining professional and courteous customer interactions.
• Uses AS400/EView to retrieve customer information, stock availability, and purchase order status; updates customer purchase orders accurately and ensures appropriate codes are used for all system entries.
• Follows up on customer inquiries by reviewing system information related to deliveries; works closely with transportation and sales personnel regarding scheduled deliveries.
• Provides phonebased price quotations on price list and order book items.
• Maintains system records of active orders, including posting change notices, scheduling updates, and partial deliveries.
• Maintains a working knowledge of produce commodities and product availability to appropriately support customer needs.
• Remains informed of products and produce that are in stock or on order.
• Communicates customer needs and preferences to outside sales representatives in a timely and professional manner.
• Maintains effective and professional working relationships with customers and internal team members.
• Participates in special projects and administrative tasks as assigned to support business operations.
• Attends all Customer Service department meetings as scheduled and on time.
• Maintains an accurate and current call schedule, including assigned times, customer names, and phone numbers.
• Ensures all orders are submitted prior to established cutoff times.
• Maintains dependable attendance and punctuality; communicates and coordinates break times to ensure appropriate phone coverage.
• Performs other duties and responsibilities as assigned by the supervisor or manager.

Qualifications

Desired Skills & Experience:

• Demonstrated interpersonal, communication, and teamwork skills appropriate for a customer service environment.
• Ability to work accurately with numerical information; strong attention to detail and followthrough. Ability to receive orders verbally while entering information accurately into the order entry system.
• Proficiency with phone systems and PCbased applications, including Microsoft Office; Outlook experience preferred.
• Ability to manage multiple tasks, details, and priorities in a fastpaced environment.
• Demonstrated problemsolving and conflictresolution skills.
• Effective time management skills with the ability to meet deadlines and adhere to work schedules.
• Reliable and dependable attendance and punctuality.
• Ability and willingness to observe and follow established safety procedures and report potentially unsafe conditions.
• Retail and/or wholesale produce experience preferred.
• Proficiency in Spanish language a plus.

Additional Information

Supplemental Information: This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit:Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer. Recruiters - DO NOT CONTACT!

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state .

For additional protected privacy information please visit:Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center:

Recruiters - DO NOT CONTACT!

Videos To Watch

Required

Preferred

Job Industries

• Other