Customer Service Representative Team Support

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

** This is a long-term posting that will remain open until filled.

Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.

Answer all incoming calls by the second ring

Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.

When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.

Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.

Maintain customer database.

Take customer payments

Email customer invoices or receipts

Assist with simple on call messages of cancelations, payments, receipts or estimates

Answer simple customer questions

Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.

Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary

Assist team members with simple tasks

Needs to have great attention to detail

Needs to possess strong organizational skills

Proficient at multi-tasking

Above Average computer skills

Needs strong verbal and written communication skills

Strong Team orientation

Other projects or duties as assigned

Experience with Service Titan a PLUS!