Support Engineer - China (Alibaba Cloud Strategic Accounts)

Support Engineer — China (Alibaba Cloud Strategic Accounts)

Mainland China (remote)

About ClickHouse

Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 3,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads.

The company's sustained, accelerating momentum was recently validated by a $400M Series D financing round. We're on a mission to transform how companies use data. Come be a part of our journey!

About the Role

As a Support Engineer — China, you will be the front-line technical owner for some of our largest enterprise customers in China deploying ClickHouse on Alibaba Cloud. This is a hands-on, customer-facing role that sits at the intersection of database engineering and operations — closer in spirit to a senior DBA than a traditional helpdesk role.

You will deliver excellent customer service as a representative of ClickHouse, providing professional response and guidance within the required Service Level Agreement (SLA) on technical cases opened via our ticketing system, email, IM, and/or phone. You will build strong, trusted relationships with customers, partners, and colleagues across our global Engineering, Cloud, and Core Database teams.

What You Will Do

• Own the full lifecycle of customer issues for ClickHouse strategic accounts on Alibaba Cloud in the China region — from intake and reproduction through to root-cause analysis, resolution, and post-incident follow-up.
• Triage, classify, and track incoming cases; identify recurring patterns across customers and feed them back into knowledge base articles, runbooks, and product feedback for our Core, Cloud, and Engineering teams.
• Diagnose and resolve issues spanning SQL and query performance, schema and table-engine design, replication and sharding, ingestion pipelines, materialized views, resource utilization, and cluster operations.
• Advise customers on ClickHouse best practices, capacity planning, and configuration tuning for workloads running on cloud infrastructure.
• Escalate complex or product-level issues through the appropriate channels to our global Core Database and Cloud Engineering teams, while remaining the single point of contact for the customer until resolution.
• Partner with the China Engineering Manager and the global Support organization to define SLAs, on-call rotations, and escalation paths suited to the China region.
• Contribute to internal tooling, documentation (in both English and Chinese where helpful), and the broader ClickHouse community.

What You Bring

• Proven experience in a technical support, DBA, SRE, or database engineering role serving enterprise customers — ideally including on-call and SLA-driven environments.
• Work with Alibaba team and our engineering team to support strategic customer POCs
• Technical breadth and depth in relevant subjects, for example ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms.
• Previous experience operating ClickHouse or other SQL databases in production, with the ability to write and optimize complex SQL.
• Solid Linux fundamentals and comfort debugging production systems: logs, metrics, system calls, network, storage, and performance profiling.
• Working knowledge of distributed database internals — replication, consensus, sharding, consistency trade-offs — and of the operational realities of running them at scale.
• Knowledge of cloud computing platforms such as Alibaba Cloud, AWS, Azure, or Google Cloud Platform.
• Excellent written and verbal communication in both Chinese (Mandarin) and English, with the ability to translate complex technical issues for technical and non-technical audiences.
• A teamwork mindset, customer empathy, and a sense of adventure and urgency in supporting the most scalable, high-performing databases on the planet.
• Self-driven, curious, and eager to continuously learn and grow.

Nice to Have

• Direct production experience operating ClickHouse clusters at scale.
• Scripting experience with Shell or Python, and the ability to read and understand C++ code.
• Experience with Kubernetes, Terraform, and infrastructure-as-code.
• Familiarity with streaming and data pipeline tools, and modern observability stacks.
• Prior experience supporting strategic accounts, large internet companies, or financial services customers in Greater China.
• Open-source contributions, conference talks, or community involvement around ClickHouse or adjacent projects.

Compensation

For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as the San Francisco Bay Area and the New York City Metro Area, a premium market range may apply, as listed.

These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments.

An individual's placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization.

If you have any questions or comments about compensation as a candidate, please get in touch with us at View email address on click.appcast.io.

Perks

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A $500 Home office setup if you're a remote employee.
• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape It

As part of a rapidly scaling start up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what's happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please see here for our Privacy Statement.