Executive Assistant

Administrative Support Manager

Provides high-level administrative, operational, and strategic support to senior management and business unit leadership. Oversees a broad range of administrative functions, confidential matters, office operations, facilities-related activities, and special projects. Manages priorities, coordinating resources, and ensuring seamless day-to-day business operations. Supervises administrative support staff, manages client and community engagement events, and serves as a primary liaison for office facilities, real estate, and workplace services.

Job Duties and Responsibilities

• Provides comprehensive administrative and operational support to senior management and business unit leadership. Facilitates leadership communications through email, correspondence, reports, and presentations while ensuring timely and accurate information flow. Manages the workflow of documents requiring leadership review, approval, and signature, including confidential and sensitive materials. Serves as a trusted resource for leadership by anticipating needs, managing priorities, and ensuring efficient business operations. Composes, edits, proofreads, and distributes correspondence, reports, presentations, and internal communications while adhering to established corporate standards and leadership preferences.
• Maintains complex executive calendars, prioritizes competing requests, resolves scheduling conflicts, and coordinates meetings and appointments. Organizes and coordinates domestic and international travel arrangements, including flights, hotels, ground transportation, itineraries, and required travel documentation. Monitors travel schedules and proactively resolves logistical issues to minimize disruptions.
• Plans, organizes, and coordinates internal meetings, leadership events, client functions, and community engagement activities. Oversees all event logistics, including venue selection, facility reservations, catering, budgeting, vendor coordination, technology support, transportation, and accommodations. Partners with internal stakeholders and community organizations to support client appreciation events, volunteer initiatives, networking events, and community outreach programs. Prepares meeting agendas, presentation materials, briefing documents, and event communications. Attends meetings and events as needed and records, distributes, and follows up on meeting minutes and action items.
• Serves as the primary point of contact for office operations, facility management, workplace services, and real estate-related requests. Coordinates office space planning, workspace assignments, office moves, renovations, and occupancy-related activities in partnership with corporate real estate and facilities teams. Manages and tracks facility service requests, maintenance needs, repairs, security access requests, furniture orders, office improvements, and building-related projects through completion. Oversees vendor relationships and ensures timely fulfillment of office operational requirements.
• Supervises and provides leadership, guidance, training, and performance management for administrative support staff. Assigns and prioritizes administrative workloads to ensure effective coverage and service delivery across the business unit. Develops and implements administrative processes, procedures, and best practices to improve efficiency and consistency. Evaluates workflow needs, identifies resource requirements, and recommends operational improvements. Coordinates backup coverage and cross-training initiatives to ensure business continuity.
• Acts as a liaison between leadership, internal departments, clients, vendors, and external stakeholders. Responds to inquiries and requests on behalf of leadership and the business unit while maintaining professionalism and confidentiality. Screens, prioritizes, and routes communications appropriately. Greets visitors and clients, ensuring a positive and professional experience.
• Processes credit card statements, invoices, expense reports, reimbursements, and procurement documentation. Monitors departmental budgets, tracks expenditures, and prepares routine financial and operational reports. Assists with budget planning, vendor payments, and financial reconciliation activities. Maintains accurate records and supporting documentation.
• Participates in and may lead cross-functional projects requiring collaboration among multiple departments. Identifies opportunities to enhance administrative, operational, and workplace processes and recommends solutions to improve efficiency and service quality. Maintains confidential information in accordance with organizational policies and regulatory requirements.
• Provides back-up support and coverage for administrative and operational functions as needed. Establishes and maintains positive working relationships with team members, clients, vendors, community partners, and organizational leaders.
• Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education:

• High school diploma or equivalent.

Minimum Experience:

• Five years of progressively responsible experience supporting senior management in a corporate environment and performing a wide variety of progressively responsible administrative work.

Certifications:

• None required.

Required Knowledge, Skills, & Abilities:

• Comprehensive knowledge of executive office administration principles, practices, and procedures
• Knowledge of organizational policies, governance practices, and business operations
• Knowledge of meeting management, event planning, travel coordination
• Exceptional organizational, planning, and time-management skills
• Strong written, verbal, and interpersonal communication skills
• Project coordination and multi-tasking skills with the ability to manage competing priorities
• Strong leadership, coaching, and team development skills
• Proficiency using Microsoft Office software suite

Preferred Knowledge, Skills, & Abilities:

• Supervisory or lead experience overseeing administrative support staff
• Bachelor's degree