Enterprise Account Executive

About Candor AI

Candor AI is an AI-powered care automation platform that builds and operates AI agents handling voice and chat interactions for enterprise clients. Candor AI automates tens of millions of conversations per year with 90%+ CSAT and up to 80% resolution rates, delivering measurable savings from day one with zero platform fees or upfront costs. The team is growing across the US and internationally, serving telecom carriers and expanding into prepaid and value wireless, monthly-pay insurance, retail energy, car rental and vehicle mobility, travel, device protection and support, and direct-to-consumer subscription.

Find out if this opportunity is a good fit by reading all of the information that follows below.

About the Role

Candor AI is hiring a Founding Enterprise Account Executive to open and close enterprise accounts. This is the first hire onto the sales team. Deals are seven and eight figures in annual contract value, run six months or longer, and are decided by five or more stakeholders. Target accounts are US and international high-volume consumer businesses that bill monthly and run their own care: telecom carriers, MVNOs, prepaid and value wireless, monthly-pay insurance, retail electricity, car rental and vehicle mobility, travel, device protection and support, and large consumer brands running contact centers at scale.

This is a carrying role. For at least the first 12 months, selling is the priority: the Founding AE personally sources, runs, and closes business and is measured on closed revenue.

Candor AI's business to date has been built on relationships and outbound. The candidates who move fastest here will arrive with their own: named care, CX, and operations leaders who will take the first meeting because of who is asking.

The Founding AE will be the first seller to collaborate with Candor AI's first marketing leader and first sales development representative, which is a professional development opportunity: helping shape which accounts get worked, what the campaigns say, and where a lead becomes an opportunity.

What You'll Own

Pipeline Creation:

• Source and open enterprise accounts personally. There is no inherited book.
• Convert existing relationships into first meetings inside care, CX, operations, transformation, and technology leadership at target accounts.
• Run outbound alongside sales development: account selection, multithreading, executive outreach, and conference floor conversion.
• Build and defend pipeline coverage at 4x quota or better, and hold a forecast that survives week-to-week scrutiny.
• Work with marketing and sales development on account selection and campaign themes, and carry what buyers say in live deals back to both.

Enterprise Deal Execution:

• Run complex, multi-stakeholder deals end to end: discovery, business case, pilot design, security review, procurement, legal, and close.
• Qualify against a documented method (MEDDPICC or equivalent) and keep deal records current enough that the number is defensible without a rebuild.
• Build the economic case in the client's own numbers: cost per contact, resolution rate, CSAT, and headcount impact. Candor AI wins on outcomes a CFO can verify.
• Carry deals through enterprise procurement, security, and data protection review without losing the calendar.

Channel and Partnerships:

• Sell with and through BPOs who introduce Candor AI into their own client base under referral agreement. Manage them as a primary pipeline source with real forecast attached.
• Work the wider ecosystem already sitting inside target accounts: CCaaS platforms, systems integrators, and CX consultancies.

Competitive Positioning:

• Own the competitive story against other AI care vendors inside live deals, and feed what buyers actually say in the room back to marketing and product.
• Represent Candor AI at industry conferences, client executive meetings, and panels as a credible operator on care economics.

What We're Looking For

Required:

• 7+ years selling complex enterprise B2B solutions or services, with a documented record of personally closing seven-figure and larger annual contracts.
• Industry experience. Sold contact center, CCaaS, conversational AI, workforce management, or outsourced BPO services.
• A hunter's record. New logos sourced and closed, not expansion and renewal on an inherited base.
• Experience selling to the C-suite and to Director-level and above operating leaders at enterprise companies, in cycles of six months or longer.
• Ability to build a business case in the client's financials and hold it through finance and procurement scrutiny.
• Disciplined pipeline and forecast practice against a named qualification method, with the CRM hygiene to support it.
• Willingness to carry a number personally. This role sells before it manages.
• A collaborator who works well alongside a marketing leader and a sales development representative as equals, and who writes down what gets decided.
• A named point of view on care automation that the market has heard, through speaking, writing, or industry presence.
• Comfort in a company still being built, with no inherited book and no established playbook.

Highly Valued:

• Relationships with care and CX decision-makers at carriers, MVNOs, insurers, retail energy suppliers, or large consumer brands running contact centers at scale.
• Experience selling outsourced services, where the buyer is already comparing cost per contact and headcount.
• Previous founding AE experience.
• Domain knowledge in a high-volume consumer category that bills monthly: telecom or prepaid wireless, monthly-pay insurance, retail energy, car rental and vehicle mobility, travel, device protection, or direct-to-consumer subscription. xhyhwjd
• Experience selling through a channel or referral partner network.