Platform Administrator

Position Summary The Center for REALTOR® Development (CRD) is seeking a Platform Administrator to support the migration from Crowd Wisdom to Docebo and ensure effective coordination across internal teams, stakeholders, and systems. The migration is expected to begin immediately, with a target completion by Q4 2026. As a central coordinator, this role will be responsible for keeping workstreams aligned, supporting execution, and ensuring data integrations and configurations come together accurately. Post‑go‑live, the role will transition into supporting internal teams, managing escalations and platform operations, reporting, and ensuring the LMS effectively supports CRD’s education programs. This is not a software engineering role, but it does require strong systems fluency and comfort partnering with vendors, product, technical teams, and cross‑functional stakeholders. Duties and Responsibilities Support the coordination and execution of the Crowd Wisdom to Docebo migration, including project planning, managing dependencies & risks, and ensuring progress stays aligned across teams. Act as the primary point of contact with Docebo throughout implementation and ongoing operations, ensuring questions, issues, and deliverables are routed and resolved efficiently. Partner with internal stakeholders to configure and maintain LMS structure, including roles, LMS integrations (SSO, APIs, CRM systems), permissions, catalogs, audiences, and reporting. Support testing and troubleshooting of integrations, enrollments, completions, access issues, and reporting discrepancies. Manage customer service and escalation workflows in partnership with external teams, ensuring issues are triaged and resolved appropriately. Perform basic SCORM troubleshooting (e.g., completion, score, tracking issues). Pull, validate, and distribute standard and ad‑hoc LMS reports to support migration QA, program evaluation, and ongoing operational needs. Support internal teams as a Docebo resource, helping translate business and learning needs into practical LMS configurations and workflows. Help maintain documentation of LMS processes, definitions, and configuration decisions to support continuity & scalability. Ensure the LMS remains an enabler, by identifying gaps, surfacing issues, and coordinating improvements. Qualifications 3+ years of experience supporting or administering an LMS in a professional or education setting. Strong working knowledge of LMS configuration, reporting, and troubleshooting. Comfort working with vendors, technical partners, and cross‑functional teams. Experience with LMS data, reporting, and troubleshooting. Experience with SCORM‑based content, common tracking issues, and strong file and content management. Strong organizational skills, attention to detail, and ability to manage multiple stakeholders and deadlines. Clear communicator who can translate between business needs and technical requirements. Nice to Have Experience supporting or leading an LMS implementation or migration. Familiarity with enterprise LMS platforms. Exposure to cloud‑based infrastructure concepts (AWS) in the context of supporting or partnering on learning platforms. Basic understanding of front‑end development (HTML/CSS) to support LMS templates, automated communications, or UI adjustments. Compensation and Benefits Compensation: $65,000-$90,000. NAR provides comprehensive benefits including health, dental, and vision insurance. NAR is on a hybrid schedule and in the office 3 days a week. Organizational Overview The National Association of REALTORS® (NAR) is a team of professionals dedicated to providing world‑class service to approximately 1.5 million REALTORS® working in the United States and around the world. The real estate industry is fast‑paced and fast‑changing—each year, our members participate in the sale, lease, and management of real estate. As in every industry, our members’ value proposition is constantly being challenged by innovation. It is our mission to empower REALTORS® as they preserve, protect and advance the right to real property for all. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options. #J-18808-Ljbffr National Association of REALTORS®