Quality & Warranty Control Tower Manager

The North America Quality organization is seeking a Control Tower Manager to lead a high-impact team based at the Headquarters & Technical Center in Auburn Hills, MI.This leadership role is responsible for driving the identification, investigation, and resolution of warranty-related issues impacting customer satisfaction. The Manager will lead a cross-functional team and collaborate closely with Engineering, Supplier Quality, Manufacturing, and Service organizations to ensure timely root cause identification and resolution of field concerns.The ideal candidate is a strong people leader with deep automotive quality experience and a passion for continuous improvement, data-driven decision-making, and delivering best-in-class customer outcomes.Key Responsibilities:Lead, develop, and mentor a team responsible for warranty issue identification, triage, and early-stage problem-solvingDrive the identification and analysis of field issues through part inspections, vehicle evaluations, and data insightsEstablish priorities and ensure effective validation of clean points and assignment of responsible functional areasOversee and approve triage recommendations, ensuring clear and actionable handoff to downstream engineering and quality teamsPartner cross-functionally with Engineering, Supplier Quality, Manufacturing, and Service to ensure alignment and timely issue resolutionImplement and sustain continuous improvement initiatives to enhance quality processes, response times, and problem resolution effectivenessMonitor key performance indicators (KPIs) and drive accountability to meet organizational quality targetsSupport a culture of accountability, collaboration, and innovation within the teamBasic Qualifications:Bachelor’s degree in Engineering 8+ years of experience in Product Engineering, Quality, or a related discipline2+ years of leadership experience, including direct team managementStrong problem-solving skills with experience in root cause analysis methodologiesExcellent written, verbal, and presentation skillsBroad automotive systems knowledgeExperience working in a team-oriented, cross-functional environmentProficiency in Microsoft Office applications, including Excel and PowerPointPreferred Qualifications:Master’s degree in Engineering or a related fieldShainin RedX Black Belt or equivalent advanced problem-solving certificationSix Sigma Green Belt, Kepner-Tregoe, or similarDesign for Six Sigma (DFSS) experienceProject Management certification (PMP or equivalent)Working knowledge of TeamCenter or similar PLM systemsStrong understanding of GD&T and engineering drawingsExperience in testing, validation, or test method developmentBrand: FCA GroupJob ID: 2018454Employment Type: Full-timeJob Area: QualityPosted Date: 27/05/2026